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Frequently Asked Questions

We know you have them, here are answers to the common ones.

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1 Q. When I type a long shot description in History (the Frame A and Frame B fields), the text keeps shrinking until it's too small to read. Is there a way to keep it full-size or pop open a bigger editor? Posted 06/29/2026 General
2 Q. When I export my History report to PDF, the columns on the right side get cut off or disappear. How do I adjust the report so everything fits on the page? Posted 06/28/2026 Troubleshooting
3 Q. When I tap to send a report, only the PDF option comes up. How do I export my reports as CSV, TXT, or tab-delimited instead? Posted 06/28/2026 Sound Dept
4 Q. A scene I only partially shot is showing up as complete in my Progress Report. How do I get it to count as partial instead? Posted 06/28/2026 Script Dept
5 Q. I'm confused by the different prices. What does the MovieSlate app itself cost, and what are Pro Features and Script Dept? Posted 06/28/2026 Sales
6 Q. When I tap the circle to mark a take, the numbered bubble lands all the way over at the far right edge of my script page. How do I control where it shows up? Posted 06/28/2026 Script Dept
7 Q. The production I'm on uses an Ambient Master Lockit with a Wi-Fi dongle for camera and audio sync. Can I connect MovieSlate to the Lockit over Wi-Fi? Posted 06/28/2026 Timecode Sync
8 Q. I need MovieSlate's exported clip filenames to match my camera's filenames (for example, an ALEXA 35) so the clips link up correctly in Silverstack. How do I set the filename format? Posted 06/28/2026 General
9 Q. Our crew can't get our iPads/iPhones to sync with each other on our studio's locked-down Wi-Fi network. One device never shows the others, and the 'Choose Remote Control' option never appears. What do we need our IT or Wi-Fi people to change? Posted 06/27/2026 WiFi Device Sync
10 Q. I'm connected to my BETSO WTCS-1's Wi-Fi but MovieSlate won't communicate with the slate. What are the correct steps to receive its timecode? Posted 06/27/2026 WiFi Device Sync
 241 FAQs found
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