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Frequently Asked Questions
We know you have them, here are answers to the common ones.
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Question
Date
Topic
1
Q.
When I type a long shot description in History (the Frame A and Frame B fields), the text keeps shrinking until it's too small to read. Is there a way to keep it full-size or pop open a bigger editor?
Posted 06/29/2026
General
2
Q.
When I export my History report to PDF, the columns on the right side get cut off or disappear. How do I adjust the report so everything fits on the page?
Posted 06/28/2026
Troubleshooting
3
Q.
When I tap to send a report, only the PDF option comes up. How do I export my reports as CSV, TXT, or tab-delimited instead?
Posted 06/28/2026
Sound Dept
4
Q.
A scene I only partially shot is showing up as complete in my Progress Report. How do I get it to count as partial instead?
Posted 06/28/2026
Script Dept
5
Q.
I'm confused by the different prices. What does the MovieSlate app itself cost, and what are Pro Features and Script Dept?
Posted 06/28/2026
Sales
6
Q.
When I tap the circle to mark a take, the numbered bubble lands all the way over at the far right edge of my script page. How do I control where it shows up?
Posted 06/28/2026
Script Dept
7
Q.
The production I'm on uses an Ambient Master Lockit with a Wi-Fi dongle for camera and audio sync. Can I connect MovieSlate to the Lockit over Wi-Fi?
Posted 06/28/2026
Timecode Sync
8
Q.
I need MovieSlate's exported clip filenames to match my camera's filenames (for example, an ALEXA 35) so the clips link up correctly in Silverstack. How do I set the filename format?
Posted 06/28/2026
General
9
Q.
Our crew can't get our iPads/iPhones to sync with each other on our studio's locked-down Wi-Fi network. One device never shows the others, and the 'Choose Remote Control' option never appears. What do we need our IT or Wi-Fi people to change?
Posted 06/27/2026
WiFi Device Sync
10
Q.
I'm connected to my BETSO WTCS-1's Wi-Fi but MovieSlate won't communicate with the slate. What are the correct steps to receive its timecode?
Posted 06/27/2026
WiFi Device Sync
241 FAQs found
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