-
-
MovieSlate App
-
MovieSlate Cloud
-
KeyClips
-
Videos
-
Testimonials
-
Press
-
Accessories
-
Support
Frequently Asked Questions
We know you have them, here are answers to the common ones.
|
SHOW:
|
|
|
|
|
SORT:
|
Question |
Date  |
Topic |
|
21
|
Q. Support asked me to send a backup of my data so they can debug an issue. How do I share a full MovieSlate Cloud backup with the PureBlend support team?
|
Posted 06/17/2026
|
MovieSlate Cloud
|
|
22
|
Q. After importing my script PDF, one or more scenes are missing from the Breakdown, and rescanning the PDF doesn't bring them in. How do I fix it?
|
Posted 06/16/2026
|
Script Dept
|
|
23
|
Q. While typing shot descriptions in MovieSlate, my iPad keyboard suddenly became a tiny floating keyboard. How do I get the normal full-size keyboard back?
|
Posted 06/16/2026
|
Troubleshooting
|
|
24
|
Q. When I export a report as a PDF, long notes trail off the right edge of the page instead of wrapping or fitting. How do I make everything fit on the page?
|
Posted 06/16/2026
|
Troubleshooting
|
|
25
|
Q. The Sound tab vanished from the bottom of MovieSlate mid-shoot, and the Sound Dept plugin now shows as available for purchase again in the in-app Store. I can no longer log takes or send a Sound Report. How do I get it back without paying a second time?
|
Posted 06/16/2026
|
Sound Dept
|
|
26
|
Q. MovieSlate is crashing and support asked me for a crash report. How do I find the diagnostic log and send it to PureBlend?
|
Posted 06/16/2026
|
Troubleshooting
|
|
27
|
Q. I'm using MovieSlate's Multicam tab with my RED camera. When the DP starts rolling, MovieSlate starts a shot fine, but when he stops the camera MovieSlate thinks it's still rolling and won't stop the shot. What's going wrong?
|
Posted 06/12/2026
|
WiFi Device Sync
|
|
28
|
Q. I'd like the video feed from Q-Take to show up in MovieSlate's Video tab, the way my old Teradek Cube did. Can MovieSlate pull in a Q-Take feed — and if not, is there a way to see both apps at once?
|
Posted 06/12/2026
|
Pro Features
|
|
29
|
Q. I traveled to a different time zone and MovieSlate's time-of-day timecode isn't matching the new local time. My iPad shows the correct time, but the app's clock-based timecode is still on my old zone. How do I fix it?
|
Posted 06/12/2026
|
Timecode Sync
|
|
30
|
Q. I copied an annotation and pasted it onto a script page, but it doesn't appear. When I tap where it should be I can see its selection outline, yet the annotation itself stays invisible. How do I fix it?
|
Posted 06/11/2026
|
Script Dept
|
