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Frequently Asked Questions

We know you have them, here are answers to the common ones.

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21 Q. I upgraded to a new iPhone or iPad and my Pro Features are gone. Or my subscription isn't up for renewal yet but my features have disappeared. How do I get them back? Posted 06/03/2026 Troubleshooting
22 Q. Ever since the latest iPadOS update, the Script Dept tab keeps disappearing from MovieSlate. I've done Restore Purchases and it comes back, but it disappears again the next time I open the app. How do I fix this permanently? Posted 06/03/2026 Script Dept
23 Q. My UltraSync Blue keeps disconnecting from MovieSlate whenever my iPad goes to sleep. This didn't happen with older versions. How do I keep it connected? Posted 06/03/2026 Bluetooth Device Sync
24 Q. MovieSlate crashes every time I try to open it and I haven't backed up to MovieSlate Cloud. I need to reinstall the app, but I don't want to lose all my logging data. How do I save my data first? Posted 06/03/2026 Troubleshooting
25 Q. MovieSlate won't launch and I need to delete and reinstall it. How do I back up my logging data so I don't lose everything? Posted 06/02/2026 MovieSlate Cloud
26 Q. Every time I try to open MovieSlate it briefly shows a black screen and immediately closes. Restarting my iPad didn't help. How do I fix this? Posted 06/02/2026 Troubleshooting
27 Q. I have 'Auto-Save Performance Laps' turned on in MovieSlate, but my stopwatch laps are not showing up in the take notes or shot history. What am I missing? Posted 06/02/2026 Script Dept
28 Q. After updating to a new iOS version, my UltraSync Blue no longer appears in MovieSlate's sync options — only 'Connect to a song' shows up. My subscription is current. What happened? Posted 06/02/2026 Bluetooth Device Sync
29 Q. Can I use my own scene and shot numbering format in MovieSlate? My screenplay software uses a scheme like '81' for scene 8, shot 1 instead of the standard '8A' format. Posted 06/02/2026 General
30 Q. MovieSlate asks me to back up my work to MovieSlate Cloud every day. Is there a way to dismiss this reminder or turn it off? Posted 06/02/2026 MovieSlate Cloud
 142 FAQs found
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