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Frequently Asked Questions

We know you have them, here are answers to the common ones.

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11 Q. My crew mostly uses Android tablets rather than iPads. Is there an Android version of MovieSlate? Posted 06/27/2026 General
12 Q. I take photos linked to individual takes, but no matter how I export Facing Pages or Editor's Log reports, the photos are never included. How do I get them to appear? Posted 06/27/2026 Script Dept
13 Q. The timecode is frozen and won't free-run. Is this a settings issue? Posted 06/27/2026 Timecode Sync
14 Q. The clap sound and the on-screen clapper sticks don't line up — the audio is off by a few frames. How do I get the sticks and the sound to stay in sync? Posted 06/27/2026 Troubleshooting
15 Q. I'm restoring a Timecode Sync plugin on MovieSlate 7 on an older iPad. Restore Purchases just says 'thanks for your purchase' but nothing seems to happen. Is the plugin actually working? Posted 06/27/2026 Plugins
16 Q. Can I import a CSV (or metadata) from my sound recorder into MovieSlate to build a Sound Report, and how do I do the import? Posted 06/27/2026 Sound Dept
17 Q. When the director changes their mind after I've circled a take in red, I can't figure out how to un-circle it. How do I remove a circled take? Posted 06/27/2026 Script Dept
18 Q. I'm being charged monthly and want to cancel my MovieSlate subscription. How do I do that? Posted 06/27/2026 Sales
19 Q. I need a substitute to cover for me. How do I get my projects and data over to another script supervisor's device? Posted 06/27/2026 MovieSlate Cloud
20 Q. I want to use my UltraSync Blue (hardware timecode) with the app. Do I have to buy the one-time Pro version AND pay the monthly subscription, or is one of them enough? Posted 06/27/2026 Sales
 241 FAQs found
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