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Frequently Asked Questions

We know you have them, here are answers to the common ones.

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11 Q. I'm trying to sync MovieSlate to a timecode device over a cable plugged into the iPad's headphone jack, but I'm not getting any signal or sync. What am I missing? Posted 06/05/2026 Timecode Sync
12 Q. After updating to a new iOS version, my UltraSync Blue no longer appears in MovieSlate's sync options — only 'Connect to a song' shows up. My subscription is current. What happened? Posted 06/02/2026 Bluetooth Device Sync
13 Q. Can MovieSlate output LTC timecode to a Tentacle Sync E through a cable to jam-sync the Tentacle? If so, what kind of cable do I need? Posted 05/27/2026 Timecode Sync
14 Q. My newer iPad only has a USB-C port — no headphone jack. Which adapters have been tested and confirmed to work for connecting an LTC timecode cable to MovieSlate? Posted 05/26/2026 Timecode Sync
15 Q. I'm trying to use the Sync to Camera feature with my Arri Alexa Mini, but it's not working. Is MovieSlate compatible with the Alexa Mini for camera sync? Posted 05/26/2026 Timecode Sync
16 Q. How do I connect my Deity TC-1 timecode generator to MovieSlate using a wired cable through my iPad's headphone jack? The adapter that came with the TC-1 doesn't seem to work. Posted 05/26/2026 Timecode Sync
17 Q. Can MovieSlate sync with or control Sound Devices MixPre recorders for metadata transfer or transport control? Posted 05/23/2026 Sound Dept
18 Q. My new iPad doesn't have a headphone jack. How do I connect a timecode cable for LTC sync using USB-C? Posted 05/23/2026 Timecode Sync
19 Q. I've upgraded to iOS / iPad OS 14 and I can no longer sync to other MovieSlate apps or my WiFi timecode source, how do I resolve this? Posted 10/22/2020 Troubleshooting
20 Q. I have an iPad with a USB-C connector, can I still get a LTC-IN signal for timecode sync? Posted 08/10/2020 Timecode Sync
 35 FAQs found
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