-
-
MovieSlate App
-
MovieSlate Cloud
-
KeyClips
-
Videos
-
Testimonials
-
Press
-
Accessories
-
Support
Frequently Asked Questions
We know you have them, here are answers to the common ones.
|
SHOW:
|
|
|
|
|
SORT:
|
Question |
Date  |
Topic |
|
1
|
Q. Support told me a fix is available in a newer release. How do I find out which version of MovieSlate is installed on my iPad, and how do I make sure I'm on the latest one?
|
Posted 09/13/2026
|
General
|
|
2
|
Q. My LTC timecode cable or headphone-jack adapter worked fine with MovieSlate on my older device, but since updating to a current version of iOS it no longer feeds timecode into the app. What changed?
|
Posted 09/07/2026
|
Timecode Sync
|
|
3
|
Q. When I draw on my script with the Apple Pencil, my lines streak or lag behind the pencil — especially while we're rolling. My colleague's iPad on the same show doesn't do it. What's going on?
|
Posted 09/05/2026
|
Troubleshooting
|
|
4
|
Q. I used to be able to pick a previously-entered director's name from a list when tapping the DIR field on the Slate screen, but now I only get the keyboard. Did MovieSlate lose that feature? On episodic shows I switch directors constantly and retyping the name every time is slow.
|
Posted 09/01/2026
|
General
|
|
5
|
Q. When I tried to send a Bug Report with Data from MovieSlate, I got an error saying "A server with the specified hostname could not be found." What does that mean, and how do I get my report through?
|
Posted 08/27/2026
|
Troubleshooting
|
|
6
|
Q. Something odd is happening with MovieSlate's layout. When I tap the Scene button, the panel opens in the wrong spot on screen instead of where it normally appears. Everything still works, it just looks misplaced. How do I get it back to normal?
|
Posted 08/22/2026
|
Troubleshooting
|
|
7
|
Q. Some of my script annotations, markup, or coverage lines aren't showing up on my script page, even though I know I drew them. They look like they've disappeared. Where did they go?
|
Posted 08/15/2026
|
Script Dept
|
|
8
|
Q. My script coverage lines (tramlines) suddenly became locked — I didn't lock them myself — and now I can't select, move, or edit them. How do I unlock them so I can manipulate them again?
|
Posted 07/30/2026
|
Script Dept
|
|
9
|
Q. Every time I close and reopen MovieSlate, I get a window saying the app closed unexpectedly and asking if I want to send a report. It happens several times a day and I feel bad sending all of that to you. Why does it keep popping up, and should I send it?
|
Posted 07/30/2026
|
Troubleshooting
|
|
10
|
Q. My backup won't complete. I've deleted some old notes from past shows, but it doesn't seem to make a difference. How do I get my backup to finish?
|
Posted 07/25/2026
|
Troubleshooting
|
