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Frequently Asked Questions
We know you have them, here are answers to the common ones.
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1
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Q. The email address on my MovieSlate Cloud account no longer works. Can I change it to a different email?
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Posted 09/29/2026
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MovieSlate Cloud
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2
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Q. Support told me a fix is available in a newer release. How do I find out which version of MovieSlate is installed on my iPad, and how do I make sure I'm on the latest one?
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Posted 09/13/2026
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General
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3
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Q. Are there any upcoming Black Friday sales or major discounts on MovieSlate, the perpetual Pro Features purchase, or the subscriptions?
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Posted 09/05/2026
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Sales
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4
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Q. I used to be able to pick a previously-entered director's name from a list when tapping the DIR field on the Slate screen, but now I only get the keyboard. Did MovieSlate lose that feature? On episodic shows I switch directors constantly and retyping the name every time is slow.
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Posted 09/01/2026
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General
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5
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Q. When I tried to send a Bug Report with Data from MovieSlate, I got an error saying "A server with the specified hostname could not be found." What does that mean, and how do I get my report through?
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Posted 08/27/2026
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Troubleshooting
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6
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Q. Something odd is happening with MovieSlate's layout. When I tap the Scene button, the panel opens in the wrong spot on screen instead of where it normally appears. Everything still works, it just looks misplaced. How do I get it back to normal?
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Posted 08/22/2026
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Troubleshooting
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7
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Q. I've created several projects in MovieSlate on my iPhone. When I go to send a report, the only thing I can email is a report covering all projects — I can't find an email or share button for one individual project. How do I email a report for just one project?
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Posted 08/18/2026
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General
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8
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Q. Every time I close and reopen MovieSlate, I get a window saying the app closed unexpectedly and asking if I want to send a report. It happens several times a day and I feel bad sending all of that to you. Why does it keep popping up, and should I send it?
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Posted 07/30/2026
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Troubleshooting
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9
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Q. The day we just shot was a pre-shoot day (Day 0), but MovieSlate's Notes and History keep defaulting to Day 1. Is there a way to label a shoot as Day 0? And if I've already logged takes as Day 1, can I change them to Day 0 after the fact?
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Posted 07/18/2026
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Script Dept
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10
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Q. When I type a long shot description in History (the Frame A and Frame B fields), the text keeps shrinking until it's too small to read. Is there a way to keep it full-size or pop open a bigger editor?
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Posted 06/29/2026
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General
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