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Frequently Asked Questions

We know you have them, here are answers to the common ones.

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41 Q. I tapped Restore Purchases in the MovieSlate Store settings and the spinning indicator has been going for more than 5 minutes with no result. Nothing is happening. What's wrong? Posted 06/03/2026 Troubleshooting
42 Q. I upgraded to a new iPhone or iPad and my Pro Features are gone. Or my subscription isn't up for renewal yet but my features have disappeared. How do I get them back? Posted 06/03/2026 Troubleshooting
43 Q. Ever since the latest iPadOS update, the Script Dept tab keeps disappearing from MovieSlate. I've done Restore Purchases and it comes back, but it disappears again the next time I open the app. How do I fix this permanently? Posted 06/03/2026 Script Dept
44 Q. My UltraSync Blue keeps disconnecting from MovieSlate whenever my iPad goes to sleep. This didn't happen with older versions. How do I keep it connected? Posted 06/03/2026 Bluetooth Device Sync
45 Q. MovieSlate crashes every time I try to open it and I haven't backed up to MovieSlate Cloud. I need to reinstall the app, but I don't want to lose all my logging data. How do I save my data first? Posted 06/03/2026 Troubleshooting
46 Q. MovieSlate won't launch and I need to delete and reinstall it. How do I back up my logging data so I don't lose everything? Posted 06/02/2026 MovieSlate Cloud
47 Q. Every time I try to open MovieSlate it briefly shows a black screen and immediately closes. Restarting my iPad didn't help. How do I fix this? Posted 06/02/2026 Troubleshooting
48 Q. I have 'Auto-Save Performance Laps' turned on in MovieSlate, but my stopwatch laps are not showing up in the take notes or shot history. What am I missing? Posted 06/02/2026 Script Dept
49 Q. After updating to a new iOS version, my UltraSync Blue no longer appears in MovieSlate's sync options — only 'Connect to a song' shows up. My subscription is current. What happened? Posted 06/02/2026 Bluetooth Device Sync
50 Q. My iPad is stuck on an old iOS version that MovieSlate no longer supports. I deleted the app thinking I could reinstall it, but now I can't download it from the App Store. Can PureBlend make an older compatible version available? Posted 05/27/2026 Troubleshooting
 78 FAQs found
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