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Frequently Asked Questions
We know you have them, here are answers to the common ones.
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Topic |
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31
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Q. I imported another script supervisor's lined pages into MovieSlate, but when I updated to the latest script revision her lining/markup didn't appear on the new pages. Is that normal?
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Posted 06/10/2026
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Script Dept
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32
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Q. I have my wired timecode cabling set up correctly, and under the timecode test I can see a strong incoming signal. But when I go back to the slate, the app's timecode still isn't matching my generator. What am I missing?
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Posted 06/09/2026
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Timecode Sync
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33
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Q. Two of us are co-logging on separate iPads using App-to-App sync. We both saw the "Choose Remote Control" option, and our shots aren't advancing the way they did before. Who is supposed to pick whom, and what controls this?
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Posted 06/09/2026
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App-to-App Sync
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34
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Q. In the History tab, the Edit button for track information on my takes is grayed out and I can't add or change tracks. This worked before — what happened?
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Posted 06/08/2026
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Sound Dept
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35
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Q. I'm trying to sync MovieSlate to a music track, but when I browse to it in the media picker, I can tap it but nothing happens — it doesn't get selected. The same track plays fine in the Music app.
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Posted 06/05/2026
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General
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36
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Q. I drew coverage lines on my script page, but when I go back or start drawing on the next page, the lines I already drew have shifted or moved to different positions. How do I prevent this?
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Posted 06/05/2026
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Script Dept
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37
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Q. I'm trying to sync MovieSlate to a timecode device over a cable plugged into the iPad's headphone jack, but I'm not getting any signal or sync. What am I missing?
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Posted 06/05/2026
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Timecode Sync
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38
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Q. I was having trouble with MovieSlate — my tabs were missing or it said my purchase wasn't approved — so I deleted the app and reinstalled it. Now all my projects and history are gone. Is there any way to get my data back?
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Posted 06/04/2026
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MovieSlate Cloud
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39
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Q. I have an older iPad running iOS 15 that I still use on set, and a newer iPad Pro I'm keeping up to date. I'm worried that the next MovieSlate update will drop support for iOS 15 and break it on my older device. How do I protect my older iPad?
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Posted 06/03/2026
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General
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40
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Q. My MovieSlate XML report isn't syncing into Silverstack, and I'm also seeing duplicate XML files. I haven't made any configuration changes — what could have caused this?
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Posted 06/03/2026
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Troubleshooting
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