Image: App Store badge

Frequently Asked Questions

We know you have them, here are answers to the common ones.

SHOW: 
SORT: Question Date descending Topic
11 Q. I upgraded to a new iPhone or iPad and my Pro Features are gone. Or my subscription isn't up for renewal yet but my features have disappeared. How do I get them back? Posted 06/03/2026 Troubleshooting
12 Q. Our company uses centralized procurement and we'd like to purchase MovieSlate for multiple employees with a single invoice rather than individual App Store accounts. Can we do this through Apple Business Manager? Posted 05/27/2026 Sales
13 Q. I have a production with pre-shoot days I want to label as Day -1 or Day -2, but I already have a Day 0 and Day 1 logged. How do I use the Search & Replace feature in MovieSlate to reassign those early shooting days to negative day numbers? Posted 05/27/2026 Script Dept
14 Q. Does the Video tab in MovieSlate connect to video devices other than Teradek, like a Screenport SDI+? I'd love to have my grabs save directly to the take note. Posted 05/27/2026 Pro Features
15 Q. Out of nowhere I got an "unapproved purchase" message and all my feature tabs disappeared — only Settings and Help remain. My payment is fine. What do I do? Posted 05/26/2026 Troubleshooting
16 Q. Does MovieSlate support exports or reports that are compatible with DaVinci Resolve? Posted 05/26/2026 General
17 Q. Every time I tap Restore Purchases in MovieSlate, it just shows a spinning wheel that never stops. How do I get my purchases restored? Posted 05/26/2026 Troubleshooting
18 Q. I lost access to my Pro Features or Script Dept features! Posted 05/23/2022 Pro Features
19 Q. I've upgraded to iOS / iPad OS 14 and I can no longer sync to other MovieSlate apps or my WiFi timecode source, how do I resolve this? Posted 10/22/2020 Troubleshooting
20 Q. How can I back up MovieSlate shot data? Posted 08/12/2020 MovieSlate Cloud
 26 FAQs found
Keywords 
Page previous page 1 2 3  next page
Testimonials
Credits Productions
Social
MovieSlate YouTube Channel icon
Our Hardware Partners
Image: Our Hardware Partner Logos
Copyright © 2009-26 PureBlend Corp. All rights reserved. MovieSlate®, Movie★Slate® and KeyClips® are registered trademarks of PureBlend Corp. | Privacy Policy | Terms of Use | Credits