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Frequently Asked Questions

We know you have them, here are answers to the common ones.

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SORT: Question Date descending Topic
1 Q. I lost access to my Pro Features or Script Dept features! Posted 05/23/2022 Pro Features
2 Q. I've upgraded to iOS / iPad OS 14 and I can no longer sync to other MovieSlate apps or my WiFi timecode source, how do I resolve this? Posted 10/22/2020 Troubleshooting
3 Q. How can I back up MovieSlate shot data? Posted 08/12/2020 MovieSlate Cloud
4 Q. Do you have a clear side-by-side feature comparison for the MovieSlate app, Pro Features, and Script Dept subscriptions? Posted 08/04/2020 Sales
5 Q. How do you sync time code to Movieslate if your iPhone or iPad doesn't have a headphone jack? Posted 07/30/2020 Timecode Sync
6 Q. I would like to suspend my MovieSlate Pro Features or Script Dept membership for a few months and then resume it when work returns in the fall. Is there a way to do that without losing my data? Posted 07/30/2020 Pro Features
7 Q. How many backups do I get with the free level of service? Posted 07/30/2020 MovieSlate Cloud
8 Q. How do I start the free trial of Pro Features or Script Dept? Posted 07/30/2020 Pro Features
9 Q. I'm having trouble syncing my Timecode Systems' UltraSync BLUE with MovieSlate, how do I pair? Posted 07/30/2020 Timecode Sync
10 Q. How do I cancel my subscription? Posted 04/29/2019 Pro Features
 10 FAQs found
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