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Frequently Asked Questions

We know you have them, here are answers to the common ones.

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1 Q. I'm confused by the different prices. What does the MovieSlate app itself cost, and what are Pro Features and Script Dept? Posted 06/28/2026 Sales
2 Q. Our crew can't get our iPads/iPhones to sync with each other on our studio's locked-down Wi-Fi network. One device never shows the others, and the 'Choose Remote Control' option never appears. What do we need our IT or Wi-Fi people to change? Posted 06/27/2026 WiFi Device Sync
3 Q. I want to use my UltraSync Blue (hardware timecode) with the app. Do I have to buy the one-time Pro version AND pay the monthly subscription, or is one of them enough? Posted 06/27/2026 Sales
4 Q. I've used MovieSlate on my iPad for years and now want to run the full Pro version on my Mac, but I can't figure out how to sign in to / enable the Pro features. How do I do it? Posted 06/27/2026 Pro Features
5 Q. When I tap the timecode display and open the SYNC menu, the only option I see is to sync to a song (play a song). All the other sync choices for hardware timecode are missing. How do I get them back? Posted 06/26/2026 Pro Features
6 Q. I'd rather not keep paying a monthly subscription just to use the Script Dept (script supervisor) features. Can I buy MovieSlate Pro once instead and still get Script Dept? Posted 06/26/2026 Sales
7 Q. I want to use MovieSlate with my Denecke TS-TCB (Timecode Buddy) wireless slate. Where do I find instructions or a tutorial for connecting and using them together? Posted 06/22/2026 Timecode Sync
8 Q. I'd like the video feed from Q-Take to show up in MovieSlate's Video tab, the way my old Teradek Cube did. Can MovieSlate pull in a Q-Take feed — and if not, is there a way to see both apps at once? Posted 06/12/2026 Pro Features
9 Q. Why do I need to pay for Pro Features just to sync timecode? Shouldn't jam sync be part of the basic app? Posted 06/10/2026 Sales
10 Q. I have MovieSlate Pro and I'm trying to sync the app with a RED Komodo (or another newer RED camera), but it never appears when I tap Sync to Cameras. Why won't it connect? Posted 06/09/2026 WiFi Device Sync
 32 FAQs found
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