Image: App Store badge

Frequently Asked Questions

We know you have them, here are answers to the common ones.

SHOW: 
SORT: Question Date descending Topic
1 Q. I upgraded to a new iPad but when I signed in, my projects and history weren't there. How do I get my data from my old iPad onto the new one? Posted 06/05/2026 MovieSlate Cloud
2 Q. I was having trouble with MovieSlate — my tabs were missing or it said my purchase wasn't approved — so I deleted the app and reinstalled it. Now all my projects and history are gone. Is there any way to get my data back? Posted 06/04/2026 MovieSlate Cloud
3 Q. MovieSlate crashes every time I try to open it and I haven't backed up to MovieSlate Cloud. I need to reinstall the app, but I don't want to lose all my logging data. How do I save my data first? Posted 06/03/2026 Troubleshooting
4 Q. MovieSlate won't launch and I need to delete and reinstall it. How do I back up my logging data so I don't lose everything? Posted 06/02/2026 MovieSlate Cloud
5 Q. MovieSlate asks me to back up my work to MovieSlate Cloud every day. Is there a way to dismiss this reminder or turn it off? Posted 06/02/2026 MovieSlate Cloud
6 Q. MovieSlate was working fine, but now my tabs are gone and I can't log in or access my project. Did I lose my data? Posted 05/26/2026 Troubleshooting
7 Q. I can't reset my MovieSlate Cloud password — the reset email isn't arriving, the security questions aren't working, or the reset link isn't opening. Help! Posted 05/22/2026 MovieSlate Cloud
8 Q. What has changed in MovieSlate 8.9.56? Posted 05/20/2026 Release Notes
9 Q. I've used the Member Share feature to send a project to a colleague but they have not received the email with their Share Code, what can I do? Posted 08/30/2021 MovieSlate Cloud
10 Q. I signed up with MovieSlate Cloud, when should my account activation email arrive? Posted 08/30/2021 MovieSlate Cloud
 19 FAQs found
Keywords 
Page 1 2  next page
Testimonials
Credits Productions
Social
MovieSlate YouTube Channel icon
Our Hardware Partners
Image: Our Hardware Partner Logos
Copyright © 2009-26 PureBlend Corp. All rights reserved. MovieSlate®, Movie★Slate® and KeyClips® are registered trademarks of PureBlend Corp. | Privacy Policy | Terms of Use | Credits