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Frequently Asked Questions

We know you have them, here are answers to the common ones.

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71 Q. My Shot Log History is displaying Sound Dept tracks instead of my Script Dept data. How do I fix this? Posted 05/23/2026 Script Dept
72 Q. MovieSlate lets me tap Send but my report emails never arrive. What should I check? Posted 05/23/2026 Troubleshooting
73 Q. The 'Select All' button has disappeared from my Script Dept Editor's Report export. I can only select one day at a time now. How do I get it back? Posted 05/23/2026 Troubleshooting
74 Q. My new iPad doesn't have a headphone jack. How do I connect a timecode cable for LTC sync using USB-C? Posted 05/23/2026 Timecode Sync
75 Q. I can't reset my MovieSlate Cloud password — the reset email isn't arriving, the security questions aren't working, or the reset link isn't opening. Help! Posted 05/22/2026 MovieSlate Cloud
76 Q. I've used the Member Share feature to send a project to a colleague but they have not received the email with their Share Code, what can I do? Posted 08/30/2021 MovieSlate Cloud
77 Q. I signed up with MovieSlate Cloud, when should my account activation email arrive? Posted 08/30/2021 MovieSlate Cloud
78 Q. I've upgraded to iOS / iPad OS 14 and I can no longer sync to other MovieSlate apps or my WiFi timecode source, how do I resolve this? Posted 10/22/2020 Troubleshooting
79 Q. How do I quit the MovieSlate app? Posted 08/17/2020 Troubleshooting
80 Q. Why can't I select any songs for Music Video mode? Posted 07/30/2020 Troubleshooting
 89 FAQs found
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