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Frequently Asked Questions

We know you have them, here are answers to the common ones.

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61 Q. My iPad is stuck on an old iOS version that MovieSlate no longer supports. I deleted the app thinking I could reinstall it, but now I can't download it from the App Store. Can PureBlend make an older compatible version available? Posted 05/27/2026 Troubleshooting
62 Q. I need to change the source or mic information for takes that I've already rolled and logged. Is it possible to edit track info after a take has been recorded? Posted 05/27/2026 Sound Dept
63 Q. Out of nowhere I got an "unapproved purchase" message and all my feature tabs disappeared — only Settings and Help remain. My payment is fine. What do I do? Posted 05/26/2026 Troubleshooting
64 Q. My newer iPad only has a USB-C port — no headphone jack. Which adapters have been tested and confirmed to work for connecting an LTC timecode cable to MovieSlate? Posted 05/26/2026 Timecode Sync
65 Q. I'm trying to use the Sync to Camera feature with my Arri Alexa Mini, but it's not working. Is MovieSlate compatible with the Alexa Mini for camera sync? Posted 05/26/2026 Timecode Sync
66 Q. MovieSlate was working fine, but now my tabs are gone and I can't log in or access my project. Did I lose my data? Posted 05/26/2026 Troubleshooting
67 Q. How do I connect my Deity TC-1 timecode generator to MovieSlate using a wired cable through my iPad's headphone jack? The adapter that came with the TC-1 doesn't seem to work. Posted 05/26/2026 Timecode Sync
68 Q. I had Pro Features but cancelled my subscription a long time ago. Now I want to resubscribe but it doesn't appear anywhere in my App Store subscriptions list. How do I get it back? Posted 05/26/2026 Troubleshooting
69 Q. Every time I tap Restore Purchases in MovieSlate, it just shows a spinning wheel that never stops. How do I get my purchases restored? Posted 05/26/2026 Troubleshooting
70 Q. I accidentally logged all my episodes under one project and now my production needs them separated into individual projects. Is there a way to split them without losing my logged data? Posted 05/26/2026 Script Dept
 89 FAQs found
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