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Frequently Asked Questions

We know you have them, here are answers to the common ones.

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51 Q. I need to change the source or mic information for takes that I've already rolled and logged. Is it possible to edit track info after a take has been recorded? Posted 05/27/2026 Sound Dept
52 Q. Out of nowhere I got an "unapproved purchase" message and all my feature tabs disappeared — only Settings and Help remain. My payment is fine. What do I do? Posted 05/26/2026 Troubleshooting
53 Q. My newer iPad only has a USB-C port — no headphone jack. Which adapters have been tested and confirmed to work for connecting an LTC timecode cable to MovieSlate? Posted 05/26/2026 Timecode Sync
54 Q. I'm trying to use the Sync to Camera feature with my Arri Alexa Mini, but it's not working. Is MovieSlate compatible with the Alexa Mini for camera sync? Posted 05/26/2026 Timecode Sync
55 Q. MovieSlate was working fine, but now my tabs are gone and I can't log in or access my project. Did I lose my data? Posted 05/26/2026 Troubleshooting
56 Q. How do I connect my Deity TC-1 timecode generator to MovieSlate using a wired cable through my iPad's headphone jack? The adapter that came with the TC-1 doesn't seem to work. Posted 05/26/2026 Timecode Sync
57 Q. I had Pro Features but cancelled my subscription a long time ago. Now I want to resubscribe but it doesn't appear anywhere in my App Store subscriptions list. How do I get it back? Posted 05/26/2026 Troubleshooting
58 Q. Every time I tap Restore Purchases in MovieSlate, it just shows a spinning wheel that never stops. How do I get my purchases restored? Posted 05/26/2026 Troubleshooting
59 Q. I accidentally logged all my episodes under one project and now my production needs them separated into individual projects. Is there a way to split them without losing my logged data? Posted 05/26/2026 Script Dept
60 Q. My Shot Log History is displaying Sound Dept tracks instead of my Script Dept data. How do I fix this? Posted 05/23/2026 Script Dept
 78 FAQs found
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