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MovieSlate App
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Support
Frequently Asked Questions
We know you have them, here are answers to the common ones.
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Topic |
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31
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Q. Someone sent me a share code to download a shared MovieSlate project, but when I try to use it I get an "invalid" error. Does the code expire, and what can I do?
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Posted 06/24/2026
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MovieSlate Cloud
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32
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Q. Support asked me to send a backup of my data so they can debug an issue. How do I share a full MovieSlate Cloud backup with the PureBlend support team?
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Posted 06/17/2026
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MovieSlate Cloud
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33
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Q. After importing my script PDF, one or more scenes are missing from the Breakdown, and rescanning the PDF doesn't bring them in. How do I fix it?
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Posted 06/16/2026
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Script Dept
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34
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Q. While typing shot descriptions in MovieSlate, my iPad keyboard suddenly became a tiny floating keyboard. How do I get the normal full-size keyboard back?
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Posted 06/16/2026
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Troubleshooting
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35
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Q. When I export a report as a PDF, long notes trail off the right edge of the page instead of wrapping or fitting. How do I make everything fit on the page?
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Posted 06/16/2026
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Troubleshooting
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36
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Q. The Sound tab vanished from the bottom of MovieSlate mid-shoot, and the Sound Dept plugin now shows as available for purchase again in the in-app Store. I can no longer log takes or send a Sound Report. How do I get it back without paying a second time?
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Posted 06/16/2026
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Sound Dept
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37
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Q. MovieSlate is crashing and support asked me for a crash report. How do I find the diagnostic log and send it to PureBlend?
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Posted 06/16/2026
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Troubleshooting
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38
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Q. I'm using MovieSlate's Multicam tab with my RED camera. When the DP starts rolling, MovieSlate starts a shot fine, but when he stops the camera MovieSlate thinks it's still rolling and won't stop the shot. What's going wrong?
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Posted 06/12/2026
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WiFi Device Sync
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39
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Q. I'd like the video feed from Q-Take to show up in MovieSlate's Video tab, the way my old Teradek Cube did. Can MovieSlate pull in a Q-Take feed — and if not, is there a way to see both apps at once?
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Posted 06/12/2026
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Pro Features
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40
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Q. I traveled to a different time zone and MovieSlate's time-of-day timecode isn't matching the new local time. My iPad shows the correct time, but the app's clock-based timecode is still on my old zone. How do I fix it?
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Posted 06/12/2026
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Timecode Sync
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