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Frequently Asked Questions
We know you have them, here are answers to the common ones.
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21
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Q. I emailed my reports to my editors and they can't open them. What setting do I need to change so they get files they can open?
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Posted 06/26/2026
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Troubleshooting
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22
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Q. I'm running MovieSlate and Scriptation side by side on my iPad. I can copy a PDF annotation in Scriptation, but it won't paste into MovieSlate. I'm sure this used to work — what's going on?
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Posted 06/26/2026
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Script Dept
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23
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Q. My Progress Report is totaling roughly twice what I actually shot — for example I shot 13 setups (A through N) but the report says 26, or my scene count is doubled. Where is the extra count coming from?
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Posted 06/25/2026
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Script Dept
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24
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Q. When I play music from MovieSlate through my speakers from my iPhone or iPad, the sound quality is poor or there's a noticeable delay. How can I fix it?
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Posted 06/24/2026
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General
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25
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Q. When I try to open a document in a Pane, I see a "Document not set" error, or it won't open in a Pane at all — only in a Tab. Why, and how do I work around it?
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Posted 06/24/2026
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Script Dept
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26
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Q. How do I delete a snippet from my snippets list? Manually entered snippets are treated the same as the ones MovieSlate finds automatically, right?
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Posted 06/24/2026
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Script Dept
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27
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Q. I generated a Facing Page but it still shows information I changed (or erased) — like an old camera description. How do I edit the Facing Page itself?
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Posted 06/24/2026
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Script Dept
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28
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Q. After I scan pages from a new script PDF, I'm seeing leftover scenes from a previous script mixed in with the new ones. Why, and how do I get a clean breakdown?
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Posted 06/24/2026
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Script Dept
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29
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Q. When I press Start Shot from the History tab, the button doesn't turn red and the shot gets recorded under the MovieSlate icon instead of in Script Dept. How do I make sure my shots are logged as Script Dept shots?
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Posted 06/24/2026
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Script Dept
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30
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Q. I'm trying to change the estimated Time of Day (TOD) value on a scene, but it keeps reverting to the original estimate no matter what I do. How do I get the TOD field to accept the value I want?
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Posted 06/24/2026
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Script Dept
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