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Frequently Asked Questions

We know you have them, here are answers to the common ones.

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11 Q. I updated MovieSlate in the middle of my shoot day and now the app has crashed repeatedly while I'm working in Script Dept. What should I do? Posted 07/21/2026 Troubleshooting
12 Q. When I export my History report to PDF, the columns on the right side get cut off or disappear. How do I adjust the report so everything fits on the page? Posted 06/28/2026 Troubleshooting
13 Q. A scene I only partially shot is showing up as complete in my Progress Report. How do I get it to count as partial instead? Posted 06/28/2026 Script Dept
14 Q. When I tap the circle to mark a take, the numbered bubble lands all the way over at the far right edge of my script page. How do I control where it shows up? Posted 06/28/2026 Script Dept
15 Q. Our crew can't get our iPads/iPhones to sync with each other on our studio's locked-down Wi-Fi network. One device never shows the others, and the 'Choose Remote Control' option never appears. What do we need our IT or Wi-Fi people to change? Posted 06/27/2026 WiFi Device Sync
16 Q. I'm connected to my BETSO WTCS-1's Wi-Fi but MovieSlate won't communicate with the slate. What are the correct steps to receive its timecode? Posted 06/27/2026 WiFi Device Sync
17 Q. I take photos linked to individual takes, but no matter how I export Facing Pages or Editor's Log reports, the photos are never included. How do I get them to appear? Posted 06/27/2026 Script Dept
18 Q. The timecode is frozen and won't free-run. Is this a settings issue? Posted 06/27/2026 Timecode Sync
19 Q. The clap sound and the on-screen clapper sticks don't line up — the audio is off by a few frames. How do I get the sticks and the sound to stay in sync? Posted 06/27/2026 Troubleshooting
20 Q. When the director changes their mind after I've circled a take in red, I can't figure out how to un-circle it. How do I remove a circled take? Posted 06/27/2026 Script Dept
 89 FAQs found
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