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Frequently Asked Questions

We know you have them, here are answers to the common ones.

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1 Q. I've used the Member Share feature to send a project to a colleague but they have not received the email with their Share Code, what can I do? Posted 08/30/2021 MovieSlate Cloud
2 Q. I signed up with MovieSlate Cloud, when should my account activation email arrive? Posted 08/30/2021 MovieSlate Cloud
3 Q. My Snippets lists sometimes appear empty, how can I fix this? Posted 02/20/2021 Sound Dept
4 Q. I've upgraded to iOS / iPad OS 14 and I can no longer sync to other MovieSlate apps or my WiFi timecode source, how do I resolve this? Posted 10/22/2020 Troubleshooting
5 Q. Why aren't my report emails being sent from my Gmail account? Posted 09/16/2020 Troubleshooting
6 Q. How do I quit the MovieSlate app? Posted 08/17/2020 Troubleshooting
7 Q. Why can't I select any songs for Music Video mode? Posted 07/30/2020 Troubleshooting
8 Q. How can I email my report via the Share button if it only gives me a "Preview" and "Share/Print" option? Posted 07/30/2020 Troubleshooting
9 Q. I'm having trouble syncing my Timecode Systems' UltraSync BLUE with MovieSlate, how do I pair? Posted 07/30/2020 Timecode Sync
10 Q. When I tap the clappersticks to start a shot, there is no sound from MovieSlate. How do I get the clapper and other sounds to work? Posted 07/01/2017 Troubleshooting
 10 FAQs found
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