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Frequently Asked Questions

We know you have them, here are answers to the common ones.

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1 Q. I've upgraded to iOS / iPad OS 14 and I can no longer sync to other MovieSlate apps or my WiFi timecode source, how do I resolve this? Posted 10/22/2020 Troubleshooting
2 Q. Why aren't my report emails being sent from my Gmail account? Posted 09/16/2020 Troubleshooting
3 Q. How do I quit the MovieSlate app? Posted 08/17/2020 Troubleshooting
4 Q. Why can't I select any songs for Music Video mode? Posted 07/30/2020 Troubleshooting
5 Q. How can I email my report via the Share button if it only gives me a "Preview" and "Share/Print" option? Posted 07/30/2020 Troubleshooting
6 Q. I'm having trouble syncing my Timecode Systems' UltraSync BLUE with MovieSlate, how do I pair? Posted 07/30/2020 Timecode Sync
7 Q. When I tap the clappersticks to start a shot, there is no sound from MovieSlate. How do I get the clapper and other sounds to work? Posted 07/01/2017 Troubleshooting
8 Q. I deleted MovieSlate 7, how can I restore it to my device? Posted 10/06/2016 General
9 Q. I bought MovieSlate 8 and I'm trying to Restore Purchases but my PRO Features subscription does not appear after tapping the Restore button. Posted 08/08/2015 Troubleshooting
10 Q. When I try to edit the Timecode Buddy Master's settings MovieSlate displays a message telling me to set the Buddy Master in infrastructure mode, why? Posted 06/27/2015 Troubleshooting
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