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Frequently Asked Questions

We know you have them, here are answers to the common ones.

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1 Q. The production I'm on uses an Ambient Master Lockit with a Wi-Fi dongle for camera and audio sync. Can I connect MovieSlate to the Lockit over Wi-Fi? Posted 06/28/2026 Timecode Sync
2 Q. The timecode is frozen and won't free-run. Is this a settings issue? Posted 06/27/2026 Timecode Sync
3 Q. I'm restoring a Timecode Sync plugin on MovieSlate 7 on an older iPad. Restore Purchases just says 'thanks for your purchase' but nothing seems to happen. Is the plugin actually working? Posted 06/27/2026 Plugins
4 Q. I want to use my UltraSync Blue (hardware timecode) with the app. Do I have to buy the one-time Pro version AND pay the monthly subscription, or is one of them enough? Posted 06/27/2026 Sales
5 Q. I have a Sony Venice with the CBK-WA02 Wi-Fi module. Is there a way for MovieSlate to automatically receive the clip name or other information from the camera? Posted 06/27/2026 General
6 Q. When I tap the timecode display and open the SYNC menu, the only option I see is to sync to a song (play a song). All the other sync choices for hardware timecode are missing. How do I get them back? Posted 06/26/2026 Pro Features
7 Q. I want to use MovieSlate with my Denecke TS-TCB (Timecode Buddy) wireless slate. Where do I find instructions or a tutorial for connecting and using them together? Posted 06/22/2026 Timecode Sync
8 Q. I'd like to use my UltraSync Blue together with MovieSlate's Music Video feature, so the app sends its timecode to the UltraSync Blue instead of via the device's audio output. Is that possible? Posted 06/22/2026 Timecode Sync
9 Q. I'm an AC working mostly with the Alexa 35. The MovieSlate documentation and a demo video show the app controlling an ARRI Alexa. Does that camera-control feature work with the Alexa 35? Posted 06/16/2026 Timecode Sync
10 Q. I traveled to a different time zone and MovieSlate's time-of-day timecode isn't matching the new local time. My iPad shows the correct time, but the app's clock-based timecode is still on my old zone. How do I fix it? Posted 06/12/2026 Timecode Sync
 43 FAQs found
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