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Frequently Asked Questions

We know you have them, here are answers to the common ones.


Frequently Asked Question Posted 06/27/2026

I'm restoring a Timecode Sync plugin on MovieSlate 7 on an older iPad. Restore Purchases just says 'thanks for your purchase' but nothing seems to happen. Is the plugin actually working?

Good news: that message means it worked. Apple still validates in-app purchase receipts for MovieSlate 7's plugins, and if you see the "thanks for your purchase" message, MovieSlate has successfully validated the receipt — Timecode Sync should be active.
To confirm, scroll down the MovieSlate Store page to the Timecode Sync plugin; the button should read "Installed".
There won't be any obvious change to the interface until you use the feature. Tap the timecode display, then tap the SYNC button — at that point you'll see the options to send/receive LTC through the headphone jack.



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