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Frequently Asked Questions
We know you have them, here are answers to the common ones.
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51
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Q. I can get the sync beeps and pre-roll countdown to play from the MovieSlate slate tab, but they don't work when I'm logging from the Sound Dept tab. Is that a bug, or are those features not available there?
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Posted 06/24/2026
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Sound Dept
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52
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Q. I need to go back into a previous episode to fix something in its breakdown, then return to the episode I'm currently shooting. As long as I haven't deleted the old project, how do I switch between them?
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Posted 06/24/2026
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Script Dept
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53
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Q. Several years ago I bought MovieSlate and a timecode sync plug-in for over $100. Is there any way to get that app back without paying again?
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Posted 06/24/2026
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Sales
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54
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Q. When I press Start Shot from the History tab, the button doesn't turn red and the shot gets recorded under the MovieSlate icon instead of in Script Dept. How do I make sure my shots are logged as Script Dept shots?
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Posted 06/24/2026
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Script Dept
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55
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Q. When I'm watching my Teradek video feed on my script PDF, I can tap the camera button to grab a still that lands right on my script page. But to put a still into a Note for my Facing Pages, I have to leave the PDF, tap the Video menu, and capture from there. Is there a way to grab a still for a Note without leaving my script page while we're rolling?
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Posted 06/24/2026
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Script Dept
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56
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Q. I'm trying to change the estimated Time of Day (TOD) value on a scene, but it keeps reverting to the original estimate no matter what I do. How do I get the TOD field to accept the value I want?
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Posted 06/24/2026
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Script Dept
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57
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Q. I used to have Sound and Pix star ratings when logging takes, and now they're gone. Did I change a setting by mistake, or were they removed?
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Posted 06/24/2026
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General
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58
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Q. Someone sent me a share code to download a shared MovieSlate project, but when I try to use it I get an "invalid" error. Does the code expire, and what can I do?
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Posted 06/24/2026
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MovieSlate Cloud
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59
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Q. When I started the breakdown for a new episode, all the work from the previous episode is showing up in the new episode's History. How do I start a new episode cleanly without carrying over the old data?
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Posted 06/22/2026
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Script Dept
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60
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Q. Post is asking me to send the Editor's Log in scene order rather than day order. Is there a way to sort or re-order the Editor's Log so it's grouped by scene?
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Posted 06/22/2026
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Script Dept
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