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Frequently Asked Questions

We know you have them, here are answers to the common ones.

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151 Q. Every time I tap Restore Purchases in MovieSlate, it just shows a spinning wheel that never stops. How do I get my purchases restored? Posted 05/26/2026 Troubleshooting
152 Q. I'm interested in using MovieSlate for script supervising. Is there a free trial available so I can try Script Dept before committing to a subscription? Posted 05/26/2026 Sales
153 Q. I accidentally logged all my episodes under one project and now my production needs them separated into individual projects. Is there a way to split them without losing my logged data? Posted 05/26/2026 Script Dept
154 Q. Can MovieSlate sync with or control Sound Devices MixPre recorders for metadata transfer or transport control? Posted 05/23/2026 Sound Dept
155 Q. My Shot Log History is displaying Sound Dept tracks instead of my Script Dept data. How do I fix this? Posted 05/23/2026 Script Dept
156 Q. MovieSlate lets me tap Send but my report emails never arrive. What should I check? Posted 05/23/2026 Troubleshooting
157 Q. The 'Select All' button has disappeared from my Script Dept Editor's Report export. I can only select one day at a time now. How do I get it back? Posted 05/23/2026 Troubleshooting
158 Q. How can I make the Sound Roll (SROLL) column appear for every take in the Sound Report, even when the roll doesn't change between takes? Posted 05/23/2026 Sound Dept
159 Q. My new iPad doesn't have a headphone jack. How do I connect a timecode cable for LTC sync using USB-C? Posted 05/23/2026 Timecode Sync
160 Q. Is there a weekly or daily subscription option for Script Dept or Pro Features? Posted 05/23/2026 Sales
 243 FAQs found
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