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Frequently Asked Questions

We know you have them, here are answers to the common ones.

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1 Q. Our company uses centralized procurement and we'd like to purchase MovieSlate for multiple employees with a single invoice rather than individual App Store accounts. Can we do this through Apple Business Manager? Posted 05/27/2026 Sales
2 Q. My iPad is stuck on an old iOS version that MovieSlate no longer supports. I deleted the app thinking I could reinstall it, but now I can't download it from the App Store. Can PureBlend make an older compatible version available? Posted 05/27/2026 Troubleshooting
3 Q. I need to change the source or mic information for takes that I've already rolled and logged. Is it possible to edit track info after a take has been recorded? Posted 05/27/2026 Sound Dept
4 Q. I have a production with pre-shoot days I want to label as Day -1 or Day -2, but I already have a Day 0 and Day 1 logged. How do I use the Search & Replace feature in MovieSlate to reassign those early shooting days to negative day numbers? Posted 05/27/2026 Script Dept
5 Q. Can MovieSlate output LTC timecode to a Tentacle Sync E through a cable to jam-sync the Tentacle? If so, what kind of cable do I need? Posted 05/27/2026 Timecode Sync
6 Q. Does the Video tab in MovieSlate connect to video devices other than Teradek, like a Screenport SDI+? I'd love to have my grabs save directly to the take note. Posted 05/27/2026 Pro Features
7 Q. I sent my annotated script to another script supervisor but they can't see any of my markup lines — only the logging data shows up. How do I fix this, and how do I control which annotations are public or private? Posted 05/26/2026 Script Dept
8 Q. Out of nowhere I got an "unapproved purchase" message and all my feature tabs disappeared — only Settings and Help remain. My payment is fine. What do I do? Posted 05/26/2026 Troubleshooting
9 Q. My newer iPad only has a USB-C port — no headphone jack. Which adapters have been tested and confirmed to work for connecting an LTC timecode cable to MovieSlate? Posted 05/26/2026 Timecode Sync
10 Q. If I buy MovieSlate on my iPhone, can I also install it on my iPad without paying again? Posted 05/26/2026 Sales
 10 FAQs found
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