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Frequently Asked Questions
We know you have them, here are answers to the common ones.
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1
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Q. The History screen looks different now and I can't find where to circle takes. How do I circle a take?
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Posted 10/27/2026
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Script Dept
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2
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Q. After restoring my iPad, MovieSlate crashes every time I tap Settings, so I can't get to Restore Purchases for my Script Dept subscription. How do I get running again without deleting the app?
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Posted 10/27/2026
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Troubleshooting
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3
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Q. I started logging takes under the wrong DAY (it defaulted to Day 01 instead of Day 10). How do I fix the day number without losing anything, and how do I correct the progress report totals?
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Posted 10/27/2026
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Script Dept
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4
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Q. What has changed in MovieSlate 27.0?
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Posted 10/20/2026
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Release Notes
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5
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Q. When I draw on my script with the Apple Pencil, my lines streak or lag behind the pencil — especially while we're rolling. My colleague's iPad on the same show doesn't do it. What's going on?
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Posted 09/05/2026
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Troubleshooting
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6
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Q. Some of my script annotations, markup, or coverage lines aren't showing up on my script page, even though I know I drew them. They look like they've disappeared. Where did they go?
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Posted 08/15/2026
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Script Dept
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7
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Q. My script coverage lines (tramlines) suddenly became locked — I didn't lock them myself — and now I can't select, move, or edit them. How do I unlock them so I can manipulate them again?
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Posted 07/30/2026
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Script Dept
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8
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Q. My backup won't complete. I've deleted some old notes from past shows, but it doesn't seem to make a difference. How do I get my backup to finish?
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Posted 07/25/2026
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Troubleshooting
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9
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Q. I updated MovieSlate in the middle of my shoot day and now the app has crashed repeatedly while I'm working in Script Dept. What should I do?
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Posted 07/21/2026
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Troubleshooting
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10
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Q. The day we just shot was a pre-shoot day (Day 0), but MovieSlate's Notes and History keep defaulting to Day 1. Is there a way to label a shoot as Day 0? And if I've already logged takes as Day 1, can I change them to Day 0 after the fact?
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Posted 07/18/2026
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Script Dept
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