Frequently Asked Questions

I bought MovieSlate with a different Apple Account on my new iPad. Pro Features isn't active, Restore Purchases hangs, and I can't sync to my hardware timecode device. Can I transfer my existing purchase?

Apple ties the app purchase and any in-app purchases or subscriptions (such as Pro Features) to the Apple Account that made them. Apple does not transfer purchases from one Apple Account to another, and a subscription can't be restored under a different account. That is why Restore Purchases can hang when you bought the app with one account but subscribed with another.
Syncing to external hardware (for example an Atomos UltraSync Blue) requires an active Pro Features subscription. Without it, tapping the timecode jumps straight to the Sync with Music page.
You have two options:

1. Go back to the original Apple Account. Sign in with the old Apple Account on the new iPad, download MovieSlate, and restore Pro Features. If you already bought a second copy of the app, you can request a refund at reportaproblem.apple.com.
2. Keep the new account. Subscribe to Pro Features again with the new Apple Account, then cancel the old subscription so you aren't charged twice: open the App Store app, tap your avatar in the upper-right corner, tap Subscriptions, select the MovieSlate subscription and tap Cancel.