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Frequently Asked Questions
We know you have them, here are answers to the common ones.
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1
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Q. Some of my script annotations, markup, or coverage lines aren't showing up on my script page, even though I know I drew them. They look like they've disappeared. Where did they go?
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Posted 08/15/2026
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Script Dept
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2
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Q. My script coverage lines (tramlines) suddenly became locked — I didn't lock them myself — and now I can't select, move, or edit them. How do I unlock them so I can manipulate them again?
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Posted 07/30/2026
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Script Dept
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3
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Q. Every time I close and reopen MovieSlate, I get a window saying the app closed unexpectedly and asking if I want to send a report. It happens several times a day and I feel bad sending all of that to you. Why does it keep popping up, and should I send it?
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Posted 07/30/2026
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Troubleshooting
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4
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Q. My backup won't complete. I've deleted some old notes from past shows, but it doesn't seem to make a difference. How do I get my backup to finish?
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Posted 07/25/2026
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Troubleshooting
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5
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Q. I updated MovieSlate in the middle of my shoot day and now the app has crashed repeatedly while I'm working in Script Dept. What should I do?
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Posted 07/21/2026
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Troubleshooting
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6
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Q. When I export my History report to PDF, the columns on the right side get cut off or disappear. How do I adjust the report so everything fits on the page?
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Posted 06/28/2026
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Troubleshooting
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7
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Q. A scene I only partially shot is showing up as complete in my Progress Report. How do I get it to count as partial instead?
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Posted 06/28/2026
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Script Dept
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8
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Q. When I tap the circle to mark a take, the numbered bubble lands all the way over at the far right edge of my script page. How do I control where it shows up?
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Posted 06/28/2026
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Script Dept
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9
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Q. Our crew can't get our iPads/iPhones to sync with each other on our studio's locked-down Wi-Fi network. One device never shows the others, and the 'Choose Remote Control' option never appears. What do we need our IT or Wi-Fi people to change?
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Posted 06/27/2026
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WiFi Device Sync
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10
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Q. I'm connected to my BETSO WTCS-1's Wi-Fi but MovieSlate won't communicate with the slate. What are the correct steps to receive its timecode?
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Posted 06/27/2026
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WiFi Device Sync
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