Frequently Asked Questions

When I tried to send a Bug Report with Data from MovieSlate, I got an error saying "A server with the specified hostname could not be found." What does that mean, and how do I get my report through?

That message is an iOS/iPadOS networking error, not a MovieSlate crash or a problem with your project data. It means your device couldn't reach the server it was trying to contact at that moment. In almost every case it is temporary and a second attempt goes through.
What to do:

1. Simply try again. Wait a few seconds and tap Send once more. Brief DNS or connectivity hiccups are the most common cause, and a retry usually succeeds.
2. Check your connection. Open Safari and load any web page. If nothing loads, your iPad is offline — reconnect to Wi-Fi or enable cellular data and try again.
3. Toggle Airplane Mode. Turn Airplane Mode on, wait five seconds, then turn it off. This forces the device to re-establish its network connection and refresh DNS.
4. Turn off any VPN or content blocker. VPNs, ad blockers, and DNS-filtering profiles can prevent the device from resolving hostnames. Disable them temporarily and resend.
5. Try a different network. Studio, production office, and hotel Wi-Fi networks sometimes block or intercept outbound traffic. Switching to a personal hotspot is a fast way to rule this out.