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Frequently Asked Questions
We know you have them, here are answers to the common ones.
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Date  |
Topic |
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1
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Q. What has changed in MovieSlate 27.1?
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Posted 11/06/2026
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Release Notes
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2
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Q. I'm trying to back up to MovieSlate Cloud, but the MSCloud button is red and nothing happens when I tap it. There's no error message. How do I get my backup to go through?
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Posted 11/05/2026
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MovieSlate Cloud
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3
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Q. I bought MovieSlate with a different Apple Account on my new iPad. Pro Features isn't active, Restore Purchases hangs, and I can't sync to my hardware timecode device. Can I transfer my existing purchase?
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Posted 11/02/2026
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Pro Features
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4
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Q. In the History screen the back button in the upper-left corner is blank, and tapping it does nothing. How do I get back to my list of Days and Projects?
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Posted 11/02/2026
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Troubleshooting
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5
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Q. After restoring my iPad, MovieSlate crashes every time I tap Settings, so I can't get to Restore Purchases for my Script Dept subscription. How do I get running again without deleting the app?
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Posted 10/30/2026
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Troubleshooting
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6
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Q. I forgot to add a scene that was shot together with another scene. When I add it from History and enter its page count, it doesn't get credited in my progress report, and the added scene disappears when I go back to History. How do I fix this?
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Posted 10/30/2026
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Script Dept
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7
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Q. I started logging takes under the wrong DAY (it defaulted to Day 01 instead of Day 10). How do I fix the day number without losing anything, and how do I correct the progress report totals?
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Posted 10/30/2026
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Script Dept
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8
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Q. The History screen looks different now and I can't find where to circle takes. How do I circle a take?
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Posted 10/27/2026
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Script Dept
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9
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Q. After restoring my iPad, MovieSlate crashes every time I tap Settings, so I can't get to Restore Purchases for my Script Dept subscription. How do I get running again without deleting the app?
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Posted 10/27/2026
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Troubleshooting
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10
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Q. I started logging takes under the wrong DAY (it defaulted to Day 01 instead of Day 10). How do I fix the day number without losing anything, and how do I correct the progress report totals?
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Posted 10/27/2026
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Script Dept
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