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Frequently Asked Questions
We know you have them, here are answers to the common ones.
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1
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Q. My LTC timecode cable or headphone-jack adapter worked fine with MovieSlate on my older device, but since updating to a current version of iOS it no longer feeds timecode into the app. What changed?
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Posted 09/07/2026
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Timecode Sync
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2
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Q. I still use MovieSlate 7 and just bought an Atomos UltraSync Blue. Can I jam sync MovieSlate 7 from it over Bluetooth, or do I need MovieSlate 8?
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Posted 09/07/2026
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Bluetooth Device Sync
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3
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Q. Does MovieSlate's Wi-Fi recorder sync work with my Sound Devices MixPre-10 II or Scorpio? Which Sound Devices mixer/recorders are actually supported?
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Posted 09/05/2026
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WiFi Device Sync
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4
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Q. Are there any upcoming Black Friday sales or major discounts on MovieSlate, the perpetual Pro Features purchase, or the subscriptions?
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Posted 09/05/2026
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Sales
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5
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Q. When I draw on my script with the Apple Pencil, my lines streak or lag behind the pencil — especially while we're rolling. My colleague's iPad on the same show doesn't do it. What's going on?
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Posted 09/05/2026
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Troubleshooting
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6
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Q. I used to be able to pick a previously-entered director's name from a list when tapping the DIR field on the Slate screen, but now I only get the keyboard. Did MovieSlate lose that feature? On episodic shows I switch directors constantly and retyping the name every time is slow.
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Posted 09/01/2026
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General
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7
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Q. When I tried to send a Bug Report with Data from MovieSlate, I got an error saying "A server with the specified hostname could not be found." What does that mean, and how do I get my report through?
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Posted 08/27/2026
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Troubleshooting
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8
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Q. I subscribe to Script Dept, but I also seem to have a Pro Features subscription and keep getting prompted to buy or renew. Do I need both, and how do I stop paying twice?
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Posted 08/22/2026
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Pro Features
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9
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Q. Something odd is happening with MovieSlate's layout. When I tap the Scene button, the panel opens in the wrong spot on screen instead of where it normally appears. Everything still works, it just looks misplaced. How do I get it back to normal?
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Posted 08/22/2026
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Troubleshooting
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10
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Q. I've created several projects in MovieSlate on my iPhone. When I go to send a report, the only thing I can email is a report covering all projects — I can't find an email or share button for one individual project. How do I email a report for just one project?
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Posted 08/18/2026
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General
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