Image: App Store badge

Frequently Asked Questions

We know you have them, here are answers to the common ones.

SHOW: 
SORT: Question Date descending Topic
141 Q. My UltraSync Blue keeps disconnecting from MovieSlate whenever my iPad goes to sleep. This didn't happen with older versions. How do I keep it connected? Posted 06/03/2026 Bluetooth Device Sync
142 Q. MovieSlate crashes every time I try to open it and I haven't backed up to MovieSlate Cloud. I need to reinstall the app, but I don't want to lose all my logging data. How do I save my data first? Posted 06/03/2026 Troubleshooting
143 Q. MovieSlate won't launch and I need to delete and reinstall it. How do I back up my logging data so I don't lose everything? Posted 06/02/2026 MovieSlate Cloud
144 Q. Every time I try to open MovieSlate it briefly shows a black screen and immediately closes. Restarting my iPad didn't help. How do I fix this? Posted 06/02/2026 Troubleshooting
145 Q. I have 'Auto-Save Performance Laps' turned on in MovieSlate, but my stopwatch laps are not showing up in the take notes or shot history. What am I missing? Posted 06/02/2026 Script Dept
146 Q. After updating to a new iOS version, my UltraSync Blue no longer appears in MovieSlate's sync options — only 'Connect to a song' shows up. My subscription is current. What happened? Posted 06/02/2026 Bluetooth Device Sync
147 Q. Can I use my own scene and shot numbering format in MovieSlate? My screenplay software uses a scheme like '81' for scene 8, shot 1 instead of the standard '8A' format. Posted 06/02/2026 General
148 Q. MovieSlate asks me to back up my work to MovieSlate Cloud every day. Is there a way to dismiss this reminder or turn it off? Posted 06/02/2026 MovieSlate Cloud
149 Q. Our company uses centralized procurement and we'd like to purchase MovieSlate for multiple employees with a single invoice rather than individual App Store accounts. Can we do this through Apple Business Manager? Posted 05/27/2026 Sales
150 Q. My iPad is stuck on an old iOS version that MovieSlate no longer supports. I deleted the app thinking I could reinstall it, but now I can't download it from the App Store. Can PureBlend make an older compatible version available? Posted 05/27/2026 Troubleshooting
 259 FAQs found
Keywords 
Page previous page
next page
Testimonials
Credits Productions
Social
MovieSlate YouTube Channel icon
Our Hardware Partners
Image: Our Hardware Partner Logos
Copyright © 2009-26 PureBlend Corp. All rights reserved. MovieSlate®, Movie★Slate® and KeyClips® are registered trademarks of PureBlend Corp. | Privacy Policy | Terms of Use | Credits