Image: App Store badge

Frequently Asked Questions

We know you have them, here are answers to the common ones.

SHOW: 
SORT: Question Date descending Topic
11 Q. Our crew can't get our iPads/iPhones to sync with each other on our studio's locked-down Wi-Fi network. One device never shows the others, and the 'Choose Remote Control' option never appears. What do we need our IT or Wi-Fi people to change? Posted 06/27/2026 WiFi Device Sync
12 Q. I'm connected to my BETSO WTCS-1's Wi-Fi but MovieSlate won't communicate with the slate. What are the correct steps to receive its timecode? Posted 06/27/2026 WiFi Device Sync
13 Q. My crew mostly uses Android tablets rather than iPads. Is there an Android version of MovieSlate? Posted 06/27/2026 General
14 Q. I take photos linked to individual takes, but no matter how I export Facing Pages or Editor's Log reports, the photos are never included. How do I get them to appear? Posted 06/27/2026 Script Dept
15 Q. The timecode is frozen and won't free-run. Is this a settings issue? Posted 06/27/2026 Timecode Sync
16 Q. The clap sound and the on-screen clapper sticks don't line up — the audio is off by a few frames. How do I get the sticks and the sound to stay in sync? Posted 06/27/2026 Troubleshooting
17 Q. I'm restoring a Timecode Sync plugin on MovieSlate 7 on an older iPad. Restore Purchases just says 'thanks for your purchase' but nothing seems to happen. Is the plugin actually working? Posted 06/27/2026 Plugins
18 Q. Can I import a CSV (or metadata) from my sound recorder into MovieSlate to build a Sound Report, and how do I do the import? Posted 06/27/2026 Sound Dept
19 Q. When the director changes their mind after I've circled a take in red, I can't figure out how to un-circle it. How do I remove a circled take? Posted 06/27/2026 Script Dept
20 Q. I'm being charged monthly and want to cancel my MovieSlate subscription. How do I do that? Posted 06/27/2026 Sales
 242 FAQs found
Keywords 
Page previous page
next page
Testimonials
Credits Productions
Social
MovieSlate YouTube Channel icon
Our Hardware Partners
Image: Our Hardware Partner Logos
Copyright © 2009-26 PureBlend Corp. All rights reserved. MovieSlate®, Movie★Slate® and KeyClips® are registered trademarks of PureBlend Corp. | Privacy Policy | Terms of Use | Credits