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Frequently Asked Questions

We know you have them, here are answers to the common ones.

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21 Q. Out of nowhere I got an "unapproved purchase" message and all my feature tabs disappeared — only Settings and Help remain. My payment is fine. What do I do? Posted 05/26/2026 Troubleshooting
22 Q. Does MovieSlate support exports or reports that are compatible with DaVinci Resolve? Posted 05/26/2026 General
23 Q. Every time I tap Restore Purchases in MovieSlate, it just shows a spinning wheel that never stops. How do I get my purchases restored? Posted 05/26/2026 Troubleshooting
24 Q. I lost access to my Pro Features or Script Dept features! Posted 05/23/2022 Pro Features
25 Q. I've upgraded to iOS / iPad OS 14 and I can no longer sync to other MovieSlate apps or my WiFi timecode source, how do I resolve this? Posted 10/22/2020 Troubleshooting
26 Q. How can I back up MovieSlate shot data? Posted 08/12/2020 MovieSlate Cloud
27 Q. How do you sync time code to Movieslate if your iPhone or iPad doesn't have a headphone jack? Posted 07/30/2020 Timecode Sync
28 Q. I would like to suspend my MovieSlate Pro Features or Script Dept membership for a few months and then resume it when work returns in the fall. Is there a way to do that without losing my data? Posted 07/30/2020 Pro Features
29 Q. How do I start the free trial of Pro Features or Script Dept? Posted 07/30/2020 Pro Features
30 Q. I'm having trouble syncing my Timecode Systems' UltraSync BLUE with MovieSlate, how do I pair? Posted 07/30/2020 Timecode Sync
 32 FAQs found
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