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Frequently Asked Questions

We know you have them, here are answers to the common ones.

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1 Q. I bought MovieSlate with a different Apple Account on my new iPad. Pro Features isn't active, Restore Purchases hangs, and I can't sync to my hardware timecode device. Can I transfer my existing purchase? Posted 11/02/2026 Pro Features
2 Q. Are there any upcoming Black Friday sales or major discounts on MovieSlate, the perpetual Pro Features purchase, or the subscriptions? Posted 09/05/2026 Sales
3 Q. I subscribe to Script Dept, but I also seem to have a Pro Features subscription and keep getting prompted to buy or renew. Do I need both, and how do I stop paying twice? Posted 08/22/2026 Pro Features
4 Q. I'm confused by the different prices. What does the MovieSlate app itself cost, and what are Pro Features and Script Dept? Posted 06/28/2026 Sales
5 Q. My crew mostly uses Android tablets rather than iPads. Is there an Android version of MovieSlate? Posted 06/27/2026 General
6 Q. I'm restoring a Timecode Sync plugin on MovieSlate 7 on an older iPad. Restore Purchases just says 'thanks for your purchase' but nothing seems to happen. Is the plugin actually working? Posted 06/27/2026 Plugins
7 Q. I'm being charged monthly and want to cancel my MovieSlate subscription. How do I do that? Posted 06/27/2026 Sales
8 Q. I want to use my UltraSync Blue (hardware timecode) with the app. Do I have to buy the one-time Pro version AND pay the monthly subscription, or is one of them enough? Posted 06/27/2026 Sales
9 Q. My company needs a formal invoice for our MovieSlate purchase, but the App Store doesn't seem to issue one. Can PureBlend provide an invoice? Posted 06/27/2026 Sales
10 Q. I'd rather not keep paying a monthly subscription just to use the Script Dept (script supervisor) features. Can I buy MovieSlate Pro once instead and still get Script Dept? Posted 06/26/2026 Sales
 36 FAQs found
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