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Frequently Asked Questions

We know you have them, here are answers to the common ones.

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51 Q. MovieSlate won't launch and I need to delete and reinstall it. How do I back up my logging data so I don't lose everything? Posted 06/02/2026 MovieSlate Cloud
52 Q. Every time I try to open MovieSlate it briefly shows a black screen and immediately closes. Restarting my iPad didn't help. How do I fix this? Posted 06/02/2026 Troubleshooting
53 Q. I have 'Auto-Save Performance Laps' turned on in MovieSlate, but my stopwatch laps are not showing up in the take notes or shot history. What am I missing? Posted 06/02/2026 Script Dept
54 Q. After updating to a new iOS version, my UltraSync Blue no longer appears in MovieSlate's sync options — only 'Connect to a song' shows up. My subscription is current. What happened? Posted 06/02/2026 Bluetooth Device Sync
55 Q. My iPad is stuck on an old iOS version that MovieSlate no longer supports. I deleted the app thinking I could reinstall it, but now I can't download it from the App Store. Can PureBlend make an older compatible version available? Posted 05/27/2026 Troubleshooting
56 Q. I need to change the source or mic information for takes that I've already rolled and logged. Is it possible to edit track info after a take has been recorded? Posted 05/27/2026 Sound Dept
57 Q. Out of nowhere I got an "unapproved purchase" message and all my feature tabs disappeared — only Settings and Help remain. My payment is fine. What do I do? Posted 05/26/2026 Troubleshooting
58 Q. My newer iPad only has a USB-C port — no headphone jack. Which adapters have been tested and confirmed to work for connecting an LTC timecode cable to MovieSlate? Posted 05/26/2026 Timecode Sync
59 Q. I'm trying to use the Sync to Camera feature with my Arri Alexa Mini, but it's not working. Is MovieSlate compatible with the Alexa Mini for camera sync? Posted 05/26/2026 Timecode Sync
60 Q. MovieSlate was working fine, but now my tabs are gone and I can't log in or access my project. Did I lose my data? Posted 05/26/2026 Troubleshooting
 83 FAQs found
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