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Frequently Asked Questions

We know you have them, here are answers to the common ones.

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41 Q. I drew coverage lines on my script page, but when I go back or start drawing on the next page, the lines I already drew have shifted or moved to different positions. How do I prevent this? Posted 06/05/2026 Script Dept
42 Q. I'm trying to sync MovieSlate to a timecode device over a cable plugged into the iPad's headphone jack, but I'm not getting any signal or sync. What am I missing? Posted 06/05/2026 Timecode Sync
43 Q. I was having trouble with MovieSlate — my tabs were missing or it said my purchase wasn't approved — so I deleted the app and reinstalled it. Now all my projects and history are gone. Is there any way to get my data back? Posted 06/04/2026 MovieSlate Cloud
44 Q. I have an older iPad running iOS 15 that I still use on set, and a newer iPad Pro I'm keeping up to date. I'm worried that the next MovieSlate update will drop support for iOS 15 and break it on my older device. How do I protect my older iPad? Posted 06/03/2026 General
45 Q. My MovieSlate XML report isn't syncing into Silverstack, and I'm also seeing duplicate XML files. I haven't made any configuration changes — what could have caused this? Posted 06/03/2026 Troubleshooting
46 Q. I tapped Restore Purchases in the MovieSlate Store settings and the spinning indicator has been going for more than 5 minutes with no result. Nothing is happening. What's wrong? Posted 06/03/2026 Troubleshooting
47 Q. I upgraded to a new iPhone or iPad and my Pro Features are gone. Or my subscription isn't up for renewal yet but my features have disappeared. How do I get them back? Posted 06/03/2026 Troubleshooting
48 Q. Ever since the latest iPadOS update, the Script Dept tab keeps disappearing from MovieSlate. I've done Restore Purchases and it comes back, but it disappears again the next time I open the app. How do I fix this permanently? Posted 06/03/2026 Script Dept
49 Q. My UltraSync Blue keeps disconnecting from MovieSlate whenever my iPad goes to sleep. This didn't happen with older versions. How do I keep it connected? Posted 06/03/2026 Bluetooth Device Sync
50 Q. MovieSlate crashes every time I try to open it and I haven't backed up to MovieSlate Cloud. I need to reinstall the app, but I don't want to lose all my logging data. How do I save my data first? Posted 06/03/2026 Troubleshooting
 83 FAQs found
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