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Frequently Asked Questions
We know you have them, here are answers to the common ones.
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Topic |
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31
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Q. MovieSlate is crashing and support asked me for a crash report. How do I find the diagnostic log and send it to PureBlend?
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Posted 06/16/2026
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Troubleshooting
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32
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Q. I'm using MovieSlate's Multicam tab with my RED camera. When the DP starts rolling, MovieSlate starts a shot fine, but when he stops the camera MovieSlate thinks it's still rolling and won't stop the shot. What's going wrong?
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Posted 06/12/2026
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WiFi Device Sync
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33
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Q. I'd like the video feed from Q-Take to show up in MovieSlate's Video tab, the way my old Teradek Cube did. Can MovieSlate pull in a Q-Take feed — and if not, is there a way to see both apps at once?
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Posted 06/12/2026
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Pro Features
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34
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Q. I traveled to a different time zone and MovieSlate's time-of-day timecode isn't matching the new local time. My iPad shows the correct time, but the app's clock-based timecode is still on my old zone. How do I fix it?
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Posted 06/12/2026
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Timecode Sync
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35
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Q. I copied an annotation and pasted it onto a script page, but it doesn't appear. When I tap where it should be I can see its selection outline, yet the annotation itself stays invisible. How do I fix it?
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Posted 06/11/2026
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Script Dept
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36
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Q. I imported another script supervisor's lined pages into MovieSlate, but when I updated to the latest script revision her lining/markup didn't appear on the new pages. Is that normal?
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Posted 06/10/2026
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Script Dept
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37
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Q. I have my wired timecode cabling set up correctly, and under the timecode test I can see a strong incoming signal. But when I go back to the slate, the app's timecode still isn't matching my generator. What am I missing?
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Posted 06/09/2026
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Timecode Sync
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38
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Q. Two of us are co-logging on separate iPads using App-to-App sync. We both saw the "Choose Remote Control" option, and our shots aren't advancing the way they did before. Who is supposed to pick whom, and what controls this?
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Posted 06/09/2026
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App-to-App Sync
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39
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Q. In the History tab, the Edit button for track information on my takes is grayed out and I can't add or change tracks. This worked before — what happened?
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Posted 06/08/2026
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Sound Dept
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40
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Q. I'm trying to sync MovieSlate to a music track, but when I browse to it in the media picker, I can tap it but nothing happens — it doesn't get selected. The same track plays fine in the Music app.
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Posted 06/05/2026
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General
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