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Frequently Asked Questions
We know you have them, here are answers to the common ones.
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21
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Q. I generated a Facing Page but it still shows information I changed (or erased) — like an old camera description. How do I edit the Facing Page itself?
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Posted 06/24/2026
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Script Dept
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22
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Q. After I scan pages from a new script PDF, I'm seeing leftover scenes from a previous script mixed in with the new ones. Why, and how do I get a clean breakdown?
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Posted 06/24/2026
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Script Dept
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23
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Q. When I press Start Shot from the History tab, the button doesn't turn red and the shot gets recorded under the MovieSlate icon instead of in Script Dept. How do I make sure my shots are logged as Script Dept shots?
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Posted 06/24/2026
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Script Dept
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24
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Q. I'm trying to change the estimated Time of Day (TOD) value on a scene, but it keeps reverting to the original estimate no matter what I do. How do I get the TOD field to accept the value I want?
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Posted 06/24/2026
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Script Dept
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25
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Q. Someone sent me a share code to download a shared MovieSlate project, but when I try to use it I get an "invalid" error. Does the code expire, and what can I do?
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Posted 06/24/2026
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MovieSlate Cloud
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26
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Q. Support asked me to send a backup of my data so they can debug an issue. How do I share a full MovieSlate Cloud backup with the PureBlend support team?
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Posted 06/17/2026
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MovieSlate Cloud
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27
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Q. After importing my script PDF, one or more scenes are missing from the Breakdown, and rescanning the PDF doesn't bring them in. How do I fix it?
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Posted 06/16/2026
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Script Dept
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28
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Q. While typing shot descriptions in MovieSlate, my iPad keyboard suddenly became a tiny floating keyboard. How do I get the normal full-size keyboard back?
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Posted 06/16/2026
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Troubleshooting
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29
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Q. When I export a report as a PDF, long notes trail off the right edge of the page instead of wrapping or fitting. How do I make everything fit on the page?
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Posted 06/16/2026
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Troubleshooting
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30
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Q. The Sound tab vanished from the bottom of MovieSlate mid-shoot, and the Sound Dept plugin now shows as available for purchase again in the in-app Store. I can no longer log takes or send a Sound Report. How do I get it back without paying a second time?
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Posted 06/16/2026
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Sound Dept
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