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Frequently Asked Questions
We know you have them, here are answers to the common ones.
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Topic |
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11
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Q. I take photos linked to individual takes, but no matter how I export Facing Pages or Editor's Log reports, the photos are never included. How do I get them to appear?
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Posted 06/27/2026
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Script Dept
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12
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Q. The timecode is frozen and won't free-run. Is this a settings issue?
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Posted 06/27/2026
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Timecode Sync
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13
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Q. The clap sound and the on-screen clapper sticks don't line up — the audio is off by a few frames. How do I get the sticks and the sound to stay in sync?
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Posted 06/27/2026
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Troubleshooting
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14
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Q. When the director changes their mind after I've circled a take in red, I can't figure out how to un-circle it. How do I remove a circled take?
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Posted 06/27/2026
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Script Dept
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15
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Q. I emailed my reports to my editors and they can't open them. What setting do I need to change so they get files they can open?
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Posted 06/26/2026
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Troubleshooting
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16
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Q. I'm running MovieSlate and Scriptation side by side on my iPad. I can copy a PDF annotation in Scriptation, but it won't paste into MovieSlate. I'm sure this used to work — what's going on?
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Posted 06/26/2026
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Script Dept
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17
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Q. My Progress Report is totaling roughly twice what I actually shot — for example I shot 13 setups (A through N) but the report says 26, or my scene count is doubled. Where is the extra count coming from?
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Posted 06/25/2026
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Script Dept
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18
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Q. When I play music from MovieSlate through my speakers from my iPhone or iPad, the sound quality is poor or there's a noticeable delay. How can I fix it?
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Posted 06/24/2026
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General
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19
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Q. When I try to open a document in a Pane, I see a "Document not set" error, or it won't open in a Pane at all — only in a Tab. Why, and how do I work around it?
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Posted 06/24/2026
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Script Dept
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20
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Q. How do I delete a snippet from my snippets list? Manually entered snippets are treated the same as the ones MovieSlate finds automatically, right?
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Posted 06/24/2026
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Script Dept
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