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Frequently Asked Questions

We know you have them, here are answers to the common ones.

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61 Q. I upgraded to a new iPad but when I signed in, my projects and history weren't there. How do I get my data from my old iPad onto the new one? Posted 06/05/2026 MovieSlate Cloud
62 Q. I'm both the Director and Director of Photography on my project. Is there a way to have my name appear only once in reports as 'Dir/DP' instead of appearing twice in two separate fields? Posted 06/03/2026 General
63 Q. I have an older iPad running iOS 15 that I still use on set, and a newer iPad Pro I'm keeping up to date. I'm worried that the next MovieSlate update will drop support for iOS 15 and break it on my older device. How do I protect my older iPad? Posted 06/03/2026 General
64 Q. My MovieSlate XML report isn't syncing into Silverstack, and I'm also seeing duplicate XML files. I haven't made any configuration changes — what could have caused this? Posted 06/03/2026 Troubleshooting
65 Q. Every time I try to open MovieSlate it briefly shows a black screen and immediately closes. Restarting my iPad didn't help. How do I fix this? Posted 06/02/2026 Troubleshooting
66 Q. Can I use my own scene and shot numbering format in MovieSlate? My screenplay software uses a scheme like '81' for scene 8, shot 1 instead of the standard '8A' format. Posted 06/02/2026 General
67 Q. MovieSlate asks me to back up my work to MovieSlate Cloud every day. Is there a way to dismiss this reminder or turn it off? Posted 06/02/2026 MovieSlate Cloud
68 Q. My iPad is stuck on an old iOS version that MovieSlate no longer supports. I deleted the app thinking I could reinstall it, but now I can't download it from the App Store. Can PureBlend make an older compatible version available? Posted 05/27/2026 Troubleshooting
69 Q. Does the Video tab in MovieSlate connect to video devices other than Teradek, like a Screenport SDI+? I'd love to have my grabs save directly to the take note. Posted 05/27/2026 Pro Features
70 Q. I sent my annotated script to another script supervisor but they can't see any of my markup lines — only the logging data shows up. How do I fix this, and how do I control which annotations are public or private? Posted 05/26/2026 Script Dept
 103 FAQs found
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