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Frequently Asked Questions

We know you have them, here are answers to the common ones.

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51 Q. I searched for MovieSlate in the App Store and can't find it. Is the app not available in my country or region? Posted 06/05/2026 Sales
52 Q. I'm new to MovieSlate and want to learn how to use it. Is there a user guide, training videos, or other resources available? Posted 06/05/2026 General
53 Q. I'm trying to sync MovieSlate to a music track, but when I browse to it in the media picker, I can tap it but nothing happens — it doesn't get selected. The same track plays fine in the Music app. Posted 06/05/2026 General
54 Q. I upgraded to a new iPad but when I signed in, my projects and history weren't there. How do I get my data from my old iPad onto the new one? Posted 06/05/2026 MovieSlate Cloud
55 Q. I'm both the Director and Director of Photography on my project. Is there a way to have my name appear only once in reports as 'Dir/DP' instead of appearing twice in two separate fields? Posted 06/03/2026 General
56 Q. I have an older iPad running iOS 15 that I still use on set, and a newer iPad Pro I'm keeping up to date. I'm worried that the next MovieSlate update will drop support for iOS 15 and break it on my older device. How do I protect my older iPad? Posted 06/03/2026 General
57 Q. My MovieSlate XML report isn't syncing into Silverstack, and I'm also seeing duplicate XML files. I haven't made any configuration changes — what could have caused this? Posted 06/03/2026 Troubleshooting
58 Q. Every time I try to open MovieSlate it briefly shows a black screen and immediately closes. Restarting my iPad didn't help. How do I fix this? Posted 06/02/2026 Troubleshooting
59 Q. Can I use my own scene and shot numbering format in MovieSlate? My screenplay software uses a scheme like '81' for scene 8, shot 1 instead of the standard '8A' format. Posted 06/02/2026 General
60 Q. MovieSlate asks me to back up my work to MovieSlate Cloud every day. Is there a way to dismiss this reminder or turn it off? Posted 06/02/2026 MovieSlate Cloud
 96 FAQs found
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