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Frequently Asked Questions

We know you have them, here are answers to the common ones.

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11 Q. MovieSlate was working fine, but now my tabs are gone and I can't log in or access my project. Did I lose my data? Posted 05/26/2026 Troubleshooting
12 Q. I can't reset my MovieSlate Cloud password — the reset email isn't arriving, the security questions aren't working, or the reset link isn't opening. Help! Posted 05/22/2026 MovieSlate Cloud
13 Q. What has changed in MovieSlate 8.9.56? Posted 05/20/2026 Release Notes
14 Q. I've used the Member Share feature to send a project to a colleague but they have not received the email with their Share Code, what can I do? Posted 08/30/2021 MovieSlate Cloud
15 Q. I signed up with MovieSlate Cloud, when should my account activation email arrive? Posted 08/30/2021 MovieSlate Cloud
16 Q. How can I back up MovieSlate shot data? Posted 08/12/2020 MovieSlate Cloud
17 Q. How do I cancel my subscription? Posted 04/29/2019 Pro Features
18 Q. Can I restore a backup to any device? Posted 10/20/2016 MovieSlate Cloud
19 Q. How does MovieSlate Cloud Project Sharing work? Posted 10/20/2016 MovieSlate Cloud
20 Q. What is MovieSlate Cloud Project Sharing? Posted 10/20/2016 MovieSlate Cloud
 24 FAQs found
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