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Frequently Asked Questions
We know you have them, here are answers to the common ones.
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SORT:
Question
Date
Topic
1
Q.
I need a substitute to cover for me. How do I get my projects and data over to another script supervisor's device?
Posted 06/27/2026
MovieSlate Cloud
2
Q.
Can I use MovieSlate in places without internet access? Does it need to be online to log my work?
Posted 06/24/2026
General
3
Q.
Someone sent me a share code to download a shared MovieSlate project, but when I try to use it I get an "invalid" error. Does the code expire, and what can I do?
Posted 06/24/2026
MovieSlate Cloud
4
Q.
Support asked me to send a backup of my data so they can debug an issue. How do I share a full MovieSlate Cloud backup with the PureBlend support team?
Posted 06/17/2026
MovieSlate Cloud
5
Q.
I logged some shooting days on my iPad and other days on my iPhone. How do I get all of them together on one device without losing the data that's already there?
Posted 06/16/2026
MovieSlate Cloud
6
Q.
I upgraded to a new iPad but when I signed in, my projects and history weren't there. How do I get my data from my old iPad onto the new one?
Posted 06/05/2026
MovieSlate Cloud
7
Q.
I was having trouble with MovieSlate — my tabs were missing or it said my purchase wasn't approved — so I deleted the app and reinstalled it. Now all my projects and history are gone. Is there any way to get my data back?
Posted 06/04/2026
MovieSlate Cloud
8
Q.
MovieSlate crashes every time I try to open it and I haven't backed up to MovieSlate Cloud. I need to reinstall the app, but I don't want to lose all my logging data. How do I save my data first?
Posted 06/03/2026
Troubleshooting
9
Q.
MovieSlate won't launch and I need to delete and reinstall it. How do I back up my logging data so I don't lose everything?
Posted 06/02/2026
MovieSlate Cloud
10
Q.
MovieSlate asks me to back up my work to MovieSlate Cloud every day. Is there a way to dismiss this reminder or turn it off?
Posted 06/02/2026
MovieSlate Cloud
24 FAQs found
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