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Frequently Asked Questions

We know you have them, here are answers to the common ones.

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1 Q. I need a substitute to cover for me. How do I get my projects and data over to another script supervisor's device? Posted 06/27/2026 MovieSlate Cloud
2 Q. Can I use MovieSlate in places without internet access? Does it need to be online to log my work? Posted 06/24/2026 General
3 Q. Someone sent me a share code to download a shared MovieSlate project, but when I try to use it I get an "invalid" error. Does the code expire, and what can I do? Posted 06/24/2026 MovieSlate Cloud
4 Q. Support asked me to send a backup of my data so they can debug an issue. How do I share a full MovieSlate Cloud backup with the PureBlend support team? Posted 06/17/2026 MovieSlate Cloud
5 Q. I logged some shooting days on my iPad and other days on my iPhone. How do I get all of them together on one device without losing the data that's already there? Posted 06/16/2026 MovieSlate Cloud
6 Q. I upgraded to a new iPad but when I signed in, my projects and history weren't there. How do I get my data from my old iPad onto the new one? Posted 06/05/2026 MovieSlate Cloud
7 Q. I was having trouble with MovieSlate — my tabs were missing or it said my purchase wasn't approved — so I deleted the app and reinstalled it. Now all my projects and history are gone. Is there any way to get my data back? Posted 06/04/2026 MovieSlate Cloud
8 Q. MovieSlate crashes every time I try to open it and I haven't backed up to MovieSlate Cloud. I need to reinstall the app, but I don't want to lose all my logging data. How do I save my data first? Posted 06/03/2026 Troubleshooting
9 Q. MovieSlate won't launch and I need to delete and reinstall it. How do I back up my logging data so I don't lose everything? Posted 06/02/2026 MovieSlate Cloud
10 Q. MovieSlate asks me to back up my work to MovieSlate Cloud every day. Is there a way to dismiss this reminder or turn it off? Posted 06/02/2026 MovieSlate Cloud
 24 FAQs found
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