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Frequently Asked Questions

We know you have them, here are answers to the common ones.

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51 Q. I upgraded to a new iPad but when I signed in, my projects and history weren't there. How do I get my data from my old iPad onto the new one? Posted 06/05/2026 MovieSlate Cloud
52 Q. I've seen references to MovieSlate syncing with Arri and RED cameras. Which specific camera models are supported for direct WiFi or network sync? Posted 06/05/2026 App-to-App Sync
53 Q. I'm trying to sync MovieSlate to a timecode device over a cable plugged into the iPad's headphone jack, but I'm not getting any signal or sync. What am I missing? Posted 06/05/2026 Timecode Sync
54 Q. I was having trouble with MovieSlate — my tabs were missing or it said my purchase wasn't approved — so I deleted the app and reinstalled it. Now all my projects and history are gone. Is there any way to get my data back? Posted 06/04/2026 MovieSlate Cloud
55 Q. I see a Lap button on the stopwatch and a setting called Auto-Save Performance Laps. What does this feature do, and how do I use it? Posted 06/03/2026 Sound Dept
56 Q. I'm both the Director and Director of Photography on my project. Is there a way to have my name appear only once in reports as 'Dir/DP' instead of appearing twice in two separate fields? Posted 06/03/2026 General
57 Q. I have an older iPad running iOS 15 that I still use on set, and a newer iPad Pro I'm keeping up to date. I'm worried that the next MovieSlate update will drop support for iOS 15 and break it on my older device. How do I protect my older iPad? Posted 06/03/2026 General
58 Q. My MovieSlate XML report isn't syncing into Silverstack, and I'm also seeing duplicate XML files. I haven't made any configuration changes — what could have caused this? Posted 06/03/2026 Troubleshooting
59 Q. I tapped Restore Purchases in the MovieSlate Store settings and the spinning indicator has been going for more than 5 minutes with no result. Nothing is happening. What's wrong? Posted 06/03/2026 Troubleshooting
60 Q. I upgraded to a new iPhone or iPad and my Pro Features are gone. Or my subscription isn't up for renewal yet but my features have disappeared. How do I get them back? Posted 06/03/2026 Troubleshooting
 181 FAQs found
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