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Frequently Asked Questions

We know you have them, here are answers to the common ones.

SORT: Question Date descending Topic
1 Q. What has changed in MovieSlate 8.9.43? Posted 03/12/2024 Release Notes
2 Q. I lost access to my Pro Features or Script Dept features! Posted 05/23/2022 Pro Features
3 Q. Why doesn't Script Dept Breakdown recognize all my scenes? Posted 03/30/2022 Script Dept
4 Q. I've used the Member Share feature to send a project to a colleague but they have not received the email with their Share Code, what can I do? Posted 08/30/2021 MovieSlate Cloud
5 Q. I signed up with MovieSlate Cloud, when should my account activation email arrive? Posted 08/30/2021 MovieSlate Cloud
6 Q. My Snippets lists sometimes appear empty, how can I fix this? Posted 02/20/2021 Sound Dept
7 Q. I've upgraded to iOS / iPad OS 14 and I can no longer sync to other MovieSlate apps or my WiFi timecode source, how do I resolve this? Posted 10/22/2020 Troubleshooting
8 Q. Is it possible to silence all other notifications, text and emails, but still hear the clap when needing to slate? Posted 09/16/2020 General
9 Q. Why aren't my report emails being sent from my Gmail account? Posted 09/16/2020 Troubleshooting
10 Q. The iPad's internal speaker is not loud enough to hear, can I use an external speaker? Posted 09/15/2020 General
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