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Frequently Asked Questions

We know you have them, here are answers to the common ones.

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31 Q. The clap sound and the on-screen clapper sticks don't line up — the audio is off by a few frames. How do I get the sticks and the sound to stay in sync? Posted 06/27/2026 Troubleshooting
32 Q. I'm restoring a Timecode Sync plugin on MovieSlate 7 on an older iPad. Restore Purchases just says 'thanks for your purchase' but nothing seems to happen. Is the plugin actually working? Posted 06/27/2026 Plugins
33 Q. Can I import a CSV (or metadata) from my sound recorder into MovieSlate to build a Sound Report, and how do I do the import? Posted 06/27/2026 Sound Dept
34 Q. When the director changes their mind after I've circled a take in red, I can't figure out how to un-circle it. How do I remove a circled take? Posted 06/27/2026 Script Dept
35 Q. I'm being charged monthly and want to cancel my MovieSlate subscription. How do I do that? Posted 06/27/2026 Sales
36 Q. I need a substitute to cover for me. How do I get my projects and data over to another script supervisor's device? Posted 06/27/2026 MovieSlate Cloud
37 Q. I want to use my UltraSync Blue (hardware timecode) with the app. Do I have to buy the one-time Pro version AND pay the monthly subscription, or is one of them enough? Posted 06/27/2026 Sales
38 Q. My company needs a formal invoice for our MovieSlate purchase, but the App Store doesn't seem to issue one. Can PureBlend provide an invoice? Posted 06/27/2026 Sales
39 Q. I have a Sony Venice with the CBK-WA02 Wi-Fi module. Is there a way for MovieSlate to automatically receive the clip name or other information from the camera? Posted 06/27/2026 General
40 Q. My scene has both nudity and VFX, but the breakdown column only seems to accept one entry. How do I add more than one tag or prefix to the same scene? Posted 06/27/2026 Script Dept
 257 FAQs found
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