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Frequently Asked Questions
We know you have them, here are answers to the common ones.
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Date  |
Topic |
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21
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Q. I updated MovieSlate in the middle of my shoot day and now the app has crashed repeatedly while I'm working in Script Dept. What should I do?
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Posted 07/21/2026
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Troubleshooting
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22
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Q. The day we just shot was a pre-shoot day (Day 0), but MovieSlate's Notes and History keep defaulting to Day 1. Is there a way to label a shoot as Day 0? And if I've already logged takes as Day 1, can I change them to Day 0 after the fact?
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Posted 07/18/2026
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Script Dept
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23
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Q. When I type a long shot description in History (the Frame A and Frame B fields), the text keeps shrinking until it's too small to read. Is there a way to keep it full-size or pop open a bigger editor?
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Posted 06/29/2026
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General
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24
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Q. When I export my History report to PDF, the columns on the right side get cut off or disappear. How do I adjust the report so everything fits on the page?
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Posted 06/28/2026
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Troubleshooting
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25
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Q. When I tap to send a report, only the PDF option comes up. How do I export my reports as CSV, TXT, or tab-delimited instead?
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Posted 06/28/2026
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Sound Dept
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26
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Q. A scene I only partially shot is showing up as complete in my Progress Report. How do I get it to count as partial instead?
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Posted 06/28/2026
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Script Dept
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27
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Q. I'm confused by the different prices. What does the MovieSlate app itself cost, and what are Pro Features and Script Dept?
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Posted 06/28/2026
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Sales
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28
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Q. When I tap the circle to mark a take, the numbered bubble lands all the way over at the far right edge of my script page. How do I control where it shows up?
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Posted 06/28/2026
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Script Dept
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29
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Q. The production I'm on uses an Ambient Master Lockit with a Wi-Fi dongle for camera and audio sync. Can I connect MovieSlate to the Lockit over Wi-Fi?
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Posted 06/28/2026
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Timecode Sync
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30
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Q. I need MovieSlate's exported clip filenames to match my camera's filenames (for example, an ALEXA 35) so the clips link up correctly in Silverstack. How do I set the filename format?
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Posted 06/28/2026
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General
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