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Frequently Asked Questions

We know you have them, here are answers to the common ones.

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161 Q. How do I connect my Deity TC-1 timecode generator to MovieSlate using a wired cable through my iPad's headphone jack? The adapter that came with the TC-1 doesn't seem to work. Posted 05/26/2026 Timecode Sync
162 Q. Our company manages iPads through MDM and VPP (Volume Purchase Program). Can we deploy MovieSlate with Pro Features or Script Dept enabled for all our managed devices? Posted 05/26/2026 Sales
163 Q. The text in my shot description / notes field gets smaller and smaller as I type more text. Is there a way to keep it at a consistent, readable size? Posted 05/26/2026 Script Dept
164 Q. I had Pro Features but cancelled my subscription a long time ago. Now I want to resubscribe but it doesn't appear anywhere in my App Store subscriptions list. How do I get it back? Posted 05/26/2026 Troubleshooting
165 Q. Every time I tap Restore Purchases in MovieSlate, it just shows a spinning wheel that never stops. How do I get my purchases restored? Posted 05/26/2026 Troubleshooting
166 Q. I'm interested in using MovieSlate for script supervising. Is there a free trial available so I can try Script Dept before committing to a subscription? Posted 05/26/2026 Sales
167 Q. I accidentally logged all my episodes under one project and now my production needs them separated into individual projects. Is there a way to split them without losing my logged data? Posted 05/26/2026 Script Dept
168 Q. Can MovieSlate sync with or control Sound Devices MixPre recorders for metadata transfer or transport control? Posted 05/23/2026 Sound Dept
169 Q. My Shot Log History is displaying Sound Dept tracks instead of my Script Dept data. How do I fix this? Posted 05/23/2026 Script Dept
170 Q. MovieSlate lets me tap Send but my report emails never arrive. What should I check? Posted 05/23/2026 Troubleshooting
 257 FAQs found
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