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Frequently Asked Questions
We know you have them, here are answers to the common ones.
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Question
Date
Topic
141
Q.
Does MovieSlate support exports or reports that are compatible with DaVinci Resolve?
Posted 05/26/2026
General
142
Q.
I purchased MovieSlate Pro Features a long time ago but I can't remember which Apple ID or email address I used. Can PureBlend look up my purchase and restore it for me?
Posted 05/26/2026
Sales
143
Q.
MovieSlate was working fine, but now my tabs are gone and I can't log in or access my project. Did I lose my data?
Posted 05/26/2026
Troubleshooting
144
Q.
How do I connect my Deity TC-1 timecode generator to MovieSlate using a wired cable through my iPad's headphone jack? The adapter that came with the TC-1 doesn't seem to work.
Posted 05/26/2026
Timecode Sync
145
Q.
Our company manages iPads through MDM and VPP (Volume Purchase Program). Can we deploy MovieSlate with Pro Features or Script Dept enabled for all our managed devices?
Posted 05/26/2026
Sales
146
Q.
The text in my shot description / notes field gets smaller and smaller as I type more text. Is there a way to keep it at a consistent, readable size?
Posted 05/26/2026
Script Dept
147
Q.
I had Pro Features but cancelled my subscription a long time ago. Now I want to resubscribe but it doesn't appear anywhere in my App Store subscriptions list. How do I get it back?
Posted 05/26/2026
Troubleshooting
148
Q.
Every time I tap Restore Purchases in MovieSlate, it just shows a spinning wheel that never stops. How do I get my purchases restored?
Posted 05/26/2026
Troubleshooting
149
Q.
I'm interested in using MovieSlate for script supervising. Is there a free trial available so I can try Script Dept before committing to a subscription?
Posted 05/26/2026
Sales
150
Q.
I accidentally logged all my episodes under one project and now my production needs them separated into individual projects. Is there a way to split them without losing my logged data?
Posted 05/26/2026
Script Dept
241 FAQs found
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