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Frequently Asked Questions
We know you have them, here are answers to the common ones.
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11
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Q. When I draw on my script with the Apple Pencil, my lines streak or lag behind the pencil — especially while we're rolling. My colleague's iPad on the same show doesn't do it. What's going on?
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Posted 09/05/2026
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Troubleshooting
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12
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Q. I used to be able to pick a previously-entered director's name from a list when tapping the DIR field on the Slate screen, but now I only get the keyboard. Did MovieSlate lose that feature? On episodic shows I switch directors constantly and retyping the name every time is slow.
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Posted 09/01/2026
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General
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13
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Q. When I tried to send a Bug Report with Data from MovieSlate, I got an error saying "A server with the specified hostname could not be found." What does that mean, and how do I get my report through?
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Posted 08/27/2026
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Troubleshooting
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14
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Q. I subscribe to Script Dept, but I also seem to have a Pro Features subscription and keep getting prompted to buy or renew. Do I need both, and how do I stop paying twice?
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Posted 08/22/2026
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Pro Features
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15
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Q. Something odd is happening with MovieSlate's layout. When I tap the Scene button, the panel opens in the wrong spot on screen instead of where it normally appears. Everything still works, it just looks misplaced. How do I get it back to normal?
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Posted 08/22/2026
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Troubleshooting
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16
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Q. I've created several projects in MovieSlate on my iPhone. When I go to send a report, the only thing I can email is a report covering all projects — I can't find an email or share button for one individual project. How do I email a report for just one project?
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Posted 08/18/2026
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General
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17
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Q. Some of my script annotations, markup, or coverage lines aren't showing up on my script page, even though I know I drew them. They look like they've disappeared. Where did they go?
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Posted 08/15/2026
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Script Dept
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18
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Q. My script coverage lines (tramlines) suddenly became locked — I didn't lock them myself — and now I can't select, move, or edit them. How do I unlock them so I can manipulate them again?
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Posted 07/30/2026
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Script Dept
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19
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Q. Every time I close and reopen MovieSlate, I get a window saying the app closed unexpectedly and asking if I want to send a report. It happens several times a day and I feel bad sending all of that to you. Why does it keep popping up, and should I send it?
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Posted 07/30/2026
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Troubleshooting
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20
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Q. My backup won't complete. I've deleted some old notes from past shows, but it doesn't seem to make a difference. How do I get my backup to finish?
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Posted 07/25/2026
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Troubleshooting
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